Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Ease of management and understanding to make and receive calls from our desktop devices
What do you like best about the product?
In general, it is very good and intuitive tool, easy to understand. I like being able to receive calls and work from anywhere, and communication is stable and efficient.
What do you dislike about the product?
It would be great if setup to boot took less time, the only thing I didnt like was that.
What problems is the product solving and how is that benefiting you?
Since this tool was recommended to us, it has been a very good solution that simplifies communication for online meetings and team conferences. Everything is excellent, calls are frequent, we treat our clients and provide a good foundation that guarantees good work without problems.
The app is perfect for the worker who is on their computer and uses meetings and headphones
What do you like best about the product?
A big plus is that you can text, call, or open a ticket with any issues you may have. It's easy to use and the ability to communicate with tech support, having them get back to you in a timely manner, has been a huge help.
What do you dislike about the product?
The app tends to crash from time to time. It was a little difficult to understand the person on the other end of the line, but she solved my problems. But customer service is always very helpful.
What problems is the product solving and how is that benefiting you?
Webex Calling allows one platform to perform many different tasks. And the possibility of forwarding calls and answering them from a mobile phone is of great help. I like the effective and efficient help they provided when I had a problem with the call flow on one of the dealership's business phones.
Essential component of our collaboration post-covid
What do you like best about the product?
Webex calling makes virtual meeting easier and more interactive
It improves collaboration and helps with team working
Packed with features such as screen sharing, file sharing, polls and more
It works on Laptop, PCs and mobbile
Cisco TAC support is good
Integration into outlook
Support for our overseas offices , we can use Webex Calling in offices in Asia
It improves collaboration and helps with team working
Packed with features such as screen sharing, file sharing, polls and more
It works on Laptop, PCs and mobbile
Cisco TAC support is good
Integration into outlook
Support for our overseas offices , we can use Webex Calling in offices in Asia
What do you dislike about the product?
The interface on mobile and desktop is not same, Cisco can work on making all their Webex products the same experience exactly as what Microsoft doing with Ms Teams or like Zoom
App is sometimes laggy and needs restart
App is sometimes laggy and needs restart
What problems is the product solving and how is that benefiting you?
- Improve Collaboration
- Run virtual meeting
- Hybrid working after covid
- Run virtual meeting
- Hybrid working after covid
I can communicate with my client through messages in real time
What do you like best about the product?
I love that we can easily create a new line and add users as needed. Internal analytics and predefined reports are also useful and easy to use. This tool allows for internal analyzes and the predefined reports are also useful and easy to use.
What do you dislike about the product?
Not everything is perfect since Wi-Fi is needed to call and work without problems. Outside ot this, this is a great tool to work with and is a huge benefit as stated above.
What problems is the product solving and how is that benefiting you?
Whenever I have a problems, they are always there to help me. I am completely impressed and satisfied with the service and do not regret choosing Webex Calling at all. And the best thing is that it allows me to operate from anywhere and not be tied to my office.
Great tool for calling, video calls and much more!
What do you like best about the product?
High-quality calling makes sure the calls are crystal clear. Its seamless integration with outlook makes it easy to use and implement on any systems. Customer support is great and solves all the issues if any.
What do you dislike about the product?
Customization can be improved. Also felt pricing could be bit lower so that smaller organisations can use it.
What problems is the product solving and how is that benefiting you?
Webex has been very reliable for all the important calls at work, it is easy to use and does its job!
They have a panel to manage users
What do you like best about the product?
I was impressed with the number of features available to me with the system during setup, plus it allows me to make sure customers get to the correct department when they call. And I like that they respond very quickly to questions and concerns I may have.
What do you dislike about the product?
Since I don't see a way to delete old text messages or call logs. And sometimes I can get lost in the administrator UI. But besides this I think the user interface is very clean.
What problems is the product solving and how is that benefiting you?
I can take my phone anywhere and that's a big plus. And they are always there when our business needs them. Plus, Wbex Calling's excellent customer support and mobile apps for on-the-go management further enhance its appeal.
The customer service has been top notch
What do you like best about the product?
The telephone service is excellent; I never have problems with my phone calls. Therefore, another extremely valuable feature is the mobile application. In addition, their technical support is always there to help and be fast. I can take my phone anywhere and that's a big plus.
What do you dislike about the product?
Its price is slightly higher compared to other providers, the service performance and customer support more than justify the investment.
What problems is the product solving and how is that benefiting you?
It is a tool that is generally a reliable option with a wide range of features for smooth business communication. Webex Calling is widely praised for its excellent features and reliability, making it a great option for many businesses.
Enhanced VoIP service with worldwide connectivity
What do you like best about the product?
Webex Calling works on all my devices allowing me to remove any other external communication devices for taking calls. It has high quality audio that allows connecting with people around the world with no interruptions or network issues. Has added functionality like call forwarding and noise cancellation.
What do you dislike about the product?
International calling is priced higher than some other providers. More stability on lower bandwidth connections.
What problems is the product solving and how is that benefiting you?
Webex Calling has simplified our existing calling solution with a single cloud based platform and integrated billing by enabling us with a phone number linked to our business. It offers domestic as well as international calling facility via all my devices, allowing me to call various stakeholders in different regions seamlessly.
Restructured our business communication from its core
What do you like best about the product?
-It was really user-intuitive and can be used among a wide variety of devices varying from desktop, mobile, etc. It did not need any specific geographical location to function, thus letting us communicate efficiently and increase our productivity.
-It provided security and reliability as it secured our data with its protected cloud space. It was really seamless to use due to its collaboration flexibility and integration functionality.
-It improved our customer service significantly. At frequent times when an overwhelming number of customers called, its group call management helped us to cater to such a large mass. Moreover, we were able to create customized calling experiences for our personnel and implement them in our organization.
-It provided security and reliability as it secured our data with its protected cloud space. It was really seamless to use due to its collaboration flexibility and integration functionality.
-It improved our customer service significantly. At frequent times when an overwhelming number of customers called, its group call management helped us to cater to such a large mass. Moreover, we were able to create customized calling experiences for our personnel and implement them in our organization.
What do you dislike about the product?
The initial setup phase of the platform is slightly time-consuming, apart from which, we did not face any sort of shortcomings in Webex Calling.
What problems is the product solving and how is that benefiting you?
Webex Calling is an application that combined our calling, meeting, messaging, and contacting under one streamlined platform. After the pandemic, while we shifted our work to the hybrid mode Webex Calling proved to be an important asset for our organization helping us significantly communicate with internal as well as external people. Its geographical location made it accessible for us to communicate seamlessly globally, thus we had a great experience with Webex Calling.
Powerful and efficient tool for better communication
What do you like best about the product?
I love that this tool integrates seamlessly with a variety of other apps, making it a super versatile option. I like that it allows us to share screen with our clients to provide remote assistance. It works well on a variety of devices, both phones and laptops.
What do you dislike about the product?
It may be difficult to run the Webex client installation on corporate devices due to the fact that it installs to the user's AppData folder and ProgramData, which may be blocked due to software restrictions.
What problems is the product solving and how is that benefiting you?
Provides great admin options to keep all your agent information up and running. Allows use on multiple devices. This tool greatly helps to improve effective and efficient coordination, and facilitates teamwork.
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