The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.
Webex Calling
Cisco Systems, Inc.External reviews
668 reviews
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External reviews are not included in the AWS star rating for the product.
The appointment scheduler offers great compatibility with the tools under the same brand
What is most valuable?
What needs improvement?
The accessibility of the share screen option provided by the product is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Webex for the past nine months. I am a user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
There are 15,000 to 25,000 uses of the product in my company.
Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.
How are customer service and support?
I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.
Which solution did I use previously and why did I switch?
My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.
How was the initial setup?
I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
The solution is deployed on the cloud.
What about the implementation team?
I was involved in the deployment of the product in my company.
What other advice do I have?
Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.
For daily team collaboration in my company, we don't use Webex since we have a product named Slack.
I cannot comment on the video quality offered by the product since I am not very aware of it.
The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.
I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.
I recommend the product to those who want a product that could help them with their communication and collaboration needs.
I rate the overall tool a nine out of ten.
Webex is wonderful for communicating from anywhere
What do you like best about the product?
What I like was the ease of use and that the experience is good and comfortable. I like the interface, it makes external and internal webinar calls and is used daily for meetings and phone calls, everything is good and excellent.
What do you dislike about the product?
Since usuing it I havent had any problems. But my advice is that you have a good Internet connection for good use.
What problems is the product solving and how is that benefiting you?
Webex is well designed to provide a good experience and solve communication problems. It is used for calls, webinars and everything works very well.
Reliable and secure tool to work from anywhere
What do you like best about the product?
I like the Webex Calling service. Because it offers remote teamwork capabilities, implementation was easy. I like that its cloud-based and that screen sharing is great and its messaging options are awesome.
What do you dislike about the product?
My experience with Webex has been good and the support team solves all problems and clarifies doubts.
What problems is the product solving and how is that benefiting you?
Webex allows us to communicate with the team wherever we are, improves communication, changes our PBX system and improves decision making in our strategy, now everything is faster, fluid and productive.
Wbex unique tool for remote calls with good audio and video quality
What do you like best about the product?
I like this great conference tool which is very useful and very intuitive. I like the chat features, the security and most of their features like surveys and file sending.
What do you dislike about the product?
The inherited functions behind the interface are different and separte, which can be confusing to use.
What problems is the product solving and how is that benefiting you?
This tool is great for different types of needs. I use it for VoIP, online meetings, screens sharing and its perfect for all of that.
Video quality and security is good, but the user interface is not easy to use
What is our primary use case?
We use the solution for daily communication and collaboration in our organization.
What is most valuable?
Webex is a good tool for collaboration. It has mail exchange features. We can have team meetings and video conferences. The interactive sections are good. We can have online sessions. We can use the solution to conduct discussions and presentations. The video quality is good.
What needs improvement?
The solution is not as user-friendly as other collaboration tools. The user interface is not easy to use. The navigation of the solution is different from other products. It is a challenge. Integrating the product is not as easy as other collaboration tools because specific APIs must be deployed for integration. The user experience must be improved. It will be helpful if the vendor provides better training manuals.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
The tool’s stability is very good. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The scalability can be improved. I rate the tool’s scalability a six out of ten.
How are customer service and support?
The support is good.
How was the initial setup?
We need a trained person to install the solution. The deployment takes three to four hours. The maintenance is easy. One person is enough to maintain the product.
What's my experience with pricing, setup cost, and licensing?
The cost is pretty high compared to the competitors.
Which other solutions did I evaluate?
Webex has better security features compared to other solutions. However, other solutions like Zoom and Microsoft Teams are better at user-friendliness and user experience.
What other advice do I have?
Overall, I rate the product a six out of ten.
Great communication platform with multiple functions to work remotely
What do you like best about the product?
I like its basic functions, the ease of use, the ability to share screens and send files, that what I like most about Webex.
What do you dislike about the product?
The user interface is always the same, it would be great to be able to customize it and change the entire interface.
What problems is the product solving and how is that benefiting you?
Wbex is ideal for working remotely. And it ends up being very useful for sending files, making calls, sharing screens, and phone calls in general are of good quality.
Improves our team's collaboration and offers good video quality during remote meetings
How has it helped my organization?
Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.
What is most valuable?
The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.
What needs improvement?
There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.
For how long have I used the solution?
I have been using Webex for about three years.
What do I think about the stability of the solution?
I would rate the stability of Webex as a ten out of ten.
What do I think about the scalability of the solution?
Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.
Which solution did I use previously and why did I switch?
I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.
What other advice do I have?
I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.
Overall, I would rate Webex as an eight out of ten. It is a great product.
Webex Calling- For our in business communication
What do you like best about the product?
our in house communication has become more efficient due to webex calling user-friendly interface , from any device placing and taking calls seesm natural and the process of integrating it with our current workflow is easy. It promotes a centralized hub for communcation due to its smooth integration with other webex features like meetings and messaging. These days we make extensive use of it all throughout the days, from internal teams meetings to brief clients calls, even though there may occasionally be little technical problems , the customer service staff has always been quick to respond and helpful in fixing them. All in all , webex calling has greatly improved our ability to communicate.
What do you dislike about the product?
It need more technical knowledge which could result in addtional expenses. The security features , while strong may not be as adaptable as certain business needs, especially those handlig extremely private data.
What problems is the product solving and how is that benefiting you?
Webex calling has solved a number of isseus that were impending oru busness communication, it placed an- on primises PBX system with a scalable and reasonably priced cloud solution, eliminating the high maintence costs and complexity of the former. This results in more adaptable workplace where members of our team can easily connect and collabrate from anywhere. Its unified platform, which integrate messaging calling and meetings , also facilitates streamlined communicatio and does away with the need to switch between multiple applications, by allowing our mobile workforce to receive and make calls on their devices.
Ease of use, great functionality
What do you like best about the product?
What I like is the ability to simply plug in your phone, whether at home or in the office, and it works. I also like that you can go to your desk or cell phone, never far from your desk. Great feature. Everyone was very informative and helpful with any questions I had. The phone is also easy to use.
What do you dislike about the product?
There may be long wait times, but there's no need to navigate through a confusing customer service recording. And I don't like that sometimes it fails to call or receive calls.
What problems is the product solving and how is that benefiting you?
It gives me the ability to use more integrated remote teams and the ability to have multiple users inmultiple locations. I experienced great service today when adding a new user to the app.
They respond quickly and always resolve the problem and question quickly
What do you like best about the product?
The call quality is excellent and the support has been top notch. And the click-to-chat support is excellent. Also, the design of the website is very good. They have one of the best support teams I have ever experienced. All their teams are very knowledgeable.
What do you dislike about the product?
The equipment works very well and the support is fantastic. But I don't like that you can't send faxes from the desktop app. Also Using the system was a learning curve, but overall the technicians are knowledgeable and helped guide us.
What problems is the product solving and how is that benefiting you?
It makes it easier to maintain those locations from an internal technological point of view. And it helps me by enabling the text function so I can communicate better with my clients. It provided visibility and I think it will make our organization much more efficient if we can implement it.
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