Webex Calling
Cisco Systems, Inc.External reviews
667 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly Calling Software That Gets the Job Done
What do you like best about the product?
It is a user friendly calling software that easily gets the job done without hiccups.
What do you dislike about the product?
The UI can sometimes be annoying to navigate, especially if you have a lot of favourited chats.
What problems is the product solving and how is that benefiting you?
It is solving the need for phones. We do not need "work phones" anymore as we have this VOIP software to replace them.
Webex Calling Makes Switching Between Calls Effortless
What do you like best about the product?
Multiple benefits i am getting while using webex call:
>> i can dial anyone to call
>> The special feature is i can jump to one call to another call easily
>> Even if i am in a call and i got another urgent call i can join another call without dropping current call and i can resume my last call without dropping. For other apps this is an irritating thing which webex have resolved.
>> i can dial anyone to call
>> The special feature is i can jump to one call to another call easily
>> Even if i am in a call and i got another urgent call i can join another call without dropping current call and i can resume my last call without dropping. For other apps this is an irritating thing which webex have resolved.
What do you dislike about the product?
2 things i don't like -
1) We face some glitch and call drops some time.
2) Although we can take control to work on system in group call but we can't do it in personal video call.
1) We face some glitch and call drops some time.
2) Although we can take control to work on system in group call but we can't do it in personal video call.
What problems is the product solving and how is that benefiting you?
It resolved work from home problem to reach out someone. We have many teams we need help of other teams. So, in work from office we can directly go to another person in floor webex offers same type of access virtually and We are using multiple seasons for separate teams. If we need any other team support we are jumping to their season and if anyone need our help then they can jump to us. And somehow if we are unavailable then other person in our call can inform the person who is searching for us.
Effortless to Use with Great Personalization
What do you like best about the product?
I like the ease and convenience of use for any skill level with Webex Calling. The initial setup was super easy, making the transition smooth. It helps keep my meetings and procedures organized with one simple to view calendar. I appreciate the convenient whiteboard for notes and visual displays, along with having a convenient one-time all-the-time link for my personal room. I also enjoy the personalization options available.
What do you dislike about the product?
I can't think of much besides maybe more background image options and themes for your profile.
What problems is the product solving and how is that benefiting you?
Webex Calling organizes my meetings and procedures into a simple calendar, offers a convenient whiteboard for notes, and has a personal room with a constant link.
Crystal-Clear Calling, But Graphics Need Improvement
What do you like best about the product?
I like the high quality crystal clear calling feature. I think that's the main thing thatsets then apart.
What do you dislike about the product?
I don't love the graphics. On most PC's as well as most mobile devices, the graphics are pretty low quality.
What problems is the product solving and how is that benefiting you?
I mean, it is solving the need to meet online and to host and participate in meetings globally through one link, which is obviously very beneficial especially nowadays
Outdated Feel, Slow Click Response, and Limited Integrations
What do you like best about the product?
It's nice to look at and the customer service is really great.
What do you dislike about the product?
I just feel like it's a bit outdated. When clicking items, it feels like a slow response time overall. I've seen more integrations with other similar softwares.
What problems is the product solving and how is that benefiting you?
It's allowed me to communicate with those in remote areas, internationally, and has allowed me to meet with medical professionals without violating HIPPA
Seamless Webex Connection Without Technical Issues
What do you like best about the product?
You connect to webex without any technical issues
What do you dislike about the product?
Nothing significant that has come up yet
What problems is the product solving and how is that benefiting you?
being able to connect with multiple users comes very handy
Texting Feature Doesn’t Work for Our Organization
What do you like best about the product?
I like how we can pick our phone number that they will use.
What do you dislike about the product?
Texting feature does not work for our organization
What problems is the product solving and how is that benefiting you?
We are actually having issues and possibly switching providers
Easy to use, and even easier to integrate!
What do you like best about the product?
Webex Calling simplifies my business calling by keeping it in its own dedicated space on my device. Additionally, its AI features allow me to easily track call transcripts and quickly see what a call was about. The interface and app navigation are very smooth and easy to jump into with little training, and it integrates right into our other cloud platforms. If there is ever an issue, the support is very quick.
What do you dislike about the product?
With Webex Calling, calls can sometimes drop depending on the Wi‑Fi signal strength and your location.
What problems is the product solving and how is that benefiting you?
Webex Calling has made it easy for our team to integrate a single phone solution for everyone, removing the need to pay for multiple services for different team members.
Consistent, Dependable Calls with Webex Calling
What do you like best about the product?
What I like most about Webex Calling is how consistent and dependable it feels for daily calls. I don’t have to worry about call drops or poor audio, and the overall experience is smooth. It also makes handling work calls easy with useful features like transferring calls and checking voicemails without any hassle.
What do you dislike about the product?
One thing I don’t like about Webex Calling is that the interface can feel a bit confusing at times, especially when trying to find certain settings. Also, there can be slight delays or lag occasionally, which affects the call experience a bit.
What problems is the product solving and how is that benefiting you?
Webex Calling solves the need for a reliable and centralized way to handle work calls without depending on traditional phone systems. It helps me stay connected with my team and clients from anywhere, making communication more flexible and efficient. This makes my daily work smoother and saves time
Seamless Setup with Powerful Features, Minor Device Switching Hiccups
What do you like best about the product?
I love the simplicity of the setup for Webex Calling, it was fantastic to get it up super quick and serve as the core of our customer service channel. The feature-rich offerings like Call Recordings, AI Summary, and Transcriptions not only help us get detailed transcripts easily with just two clicks but also protect us well. The ability to direct each caller to the right department and keep calls secure, recorded, and transcribed is valuable. We integrate it with Akixi, and I appreciate how straightforward it was compared to our previous solution, Microsoft Teams Voice, which was clunky and expensive. The simplicity of the admin console, helps us to support our customers with it effectively too.
What do you dislike about the product?
The only thing that seems to be missing is when you have multiple devices on the same account, it occasionally doesnt offer the handover functionality.
What problems is the product solving and how is that benefiting you?
Webex Calling lets customers reach us, directs them to the correct department, and keeps calls secure with recordings and transcriptions. The setup was super quick, becoming the core of our customer service, and features like Call Recordings and AI Summaries provide effective call management. Being in a support environment, it also allows us to use this AI functions to add to tickets.
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