Easy to Use, Great Webex Meetings Integration—Calls to Any Device
What do you like best about the product?
call to any device
very good integration with webex meeting.
easy to use
What do you dislike about the product?
Their mobile app is not that great, have seen issues with the app responsiveness.
What problems is the product solving and how is that benefiting you?
Allowing reps to call to customers directly from their laptops and the experience remain seamless when they have to call from mobile. Its integrated with CRM salesforce to allow easy opportunity closure
Reliable Cloud Telephony Platform for Enterprise Communication
What do you like best about the product?
As the IT Infrastructure Manager at a mid-sized professional services firm with 120 employees spread over three countries, the best part about Webex Calling is that it brings all our communications together seamlessly within the Cisco ecosystem.We moved from an old on-premise Cisco Unified Communications Manager (CUCM) setup to Webex Calling, and the switch went surprisingly smoothly because they work well together.The Control Hub has really changed how we handle admin tasks. I can set up a new user with a direct inward dialing (DID) number, put them in the right call queue, and get their desk phone or softphone ready all in less than 90 seconds. Before, this used to take our team 2-3 days, dealing with manual switch configurations and MACD requests.The single-number reach feature has gotten rid of the hassle of saying "call me back on my mobile" for our consultants who are always moving between offices and client sites.I really value the quality of service controls that work at the network level. We set up Webex Calling with our Cisco Meraki SD-WAN and made sure voice traffic gets priority. This way, we experienced almost no jitter or packet loss, even when the network was busiest.The platform’s redundancy setup, which switches automatically to cellular backup on our Cisco 8800 series desk phones, kept our phone system up and running without a hitch during a recent regional ISP outage.This isn’t just any cloud PBX; it’s a carrier-class solution built for enterprise use.
What do you dislike about the product?
Webex Calling has its strengths, but when you use it on a larger scale, a few operational challenges start to show up.Moving existing toll-free and local DID numbers from different carriers took way longer than we expected. Cisco's porting team did a good job, but coordinating with the old providers and the Webex Calling system meant a lot of manual follow-up. Some of the ports ended up taking more than 30 days to finish.This led to a temporary hybrid state where we had to keep both systems running.The analytics and reporting features in Control Hub work fine for simple troubleshooting, but they don’t offer enough detail for more complex contact center tasks.We had to add a third-party call analytics platform to Webex Calling to get detailed stats like average speed to answer, abandonment rates by queue, and agent occupancy—basic KPIs that really should be built-in.The Webex App softphone client uses a lot more system resources compared to other options like Microsoft Teams Calling or Zoom Phone, which can cause performance issues, especially for users with older laptops.We handled this by setting minimum hardware requirements, though it ended up being an unexpected cost for buying new equipment.The licensing SKUs are still way too complicated. Figuring out the differences between Webex Calling Professional, Standard, and all the add-on packs like call recording or contact center features basically means you need a spreadsheet just to make sense of it.
What problems is the product solving and how is that benefiting you?
Webex Calling is tackling three big business issues: first, the high maintenance costs of old on-premise phone systems that are no longer supported; second, the challenges of running operations smoothly when teams are split between home and office; and third, the problem of having mixed-up caller ID and a patchy user experience across different countries.Our organization stands to gain a lot in measurable ways.We cut costs by getting rid of four physical CUCM servers, three old gateways, and two PRI circuits in our London, New York, and Singapore offices.Switching to a purely OPEX model cut our yearly telephony costs by about 42%, even when you include the Webex Calling licensing fees.We also cut more than $25,000 a year by getting rid of maintenance contracts with our old hardware vendor.Our employee onboarding and offboarding processes now move as quickly as software changes.By connecting Control Hub API with our Workday HRIS, we automated the user lifecycle management process.When HR ends an employee’s role in Workday, Webex Calling quickly takes care of things by removing their extension, putting their DID number back into a pool, and cutting off their softphone access all within 15 minutes. Before, this used to need a manual IT ticket and could take a couple of days.This has really cut down our security risks.We set up dial plans based on location and made sure the outbound caller ID stays consistent everywhere.When a consultant calls from our Berlin office, the German office number shows up, and if they’re calling from the Dubai office, the UAE number appears—no matter if they’re on a desk phone, laptop, or mobile app.Keeping things consistent has helped us boost our first-contact rate with prospects by about 18%, and it has also cleared up any confusion clients had about which office was managing their account.When a bad storm shut down our New York office for three days, all 45 team members there kept working without missing a beat. They were able to make and take calls using their Webex softphones and mobile devices just like they were sitting at their desks.We didn’t have to run any disaster recovery plan because the system just worked without a hitch.This resilience is built right into our infrastructure, not added on later as a costly extra.
Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes
What is our primary use case?
Webex is primarily used for conducting video meetings. We use Webex for conducting all kinds of meetings, including stand-up meetings, project discussions, and incident ticket discussions. For these activities, we schedule meetings through Webex and group together to discuss matters.
Since we are a production support team, we meet frequently in our hybrid work environment. Whenever we have incidents or production issues, we use Webex to set up ad hoc meetings.
What is most valuable?
The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature.
Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task.
Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress.
Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
Audio and video quality is excellent for Webex.
It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.
What needs improvement?
Webex can be improved in terms of better user experience. Sometimes I experience glitches that can be fixed.
One of the pain points with the interface is that sometimes it gets stuck when launching or starting a room. Even if I click to start a room, it will get stuck for a while.
Webex is generally stable, but there are still areas of improvement in terms of starting or launching Webex rooms. Occasionally, glitches have been experienced.
For how long have I used the solution?
I have been using Webex for the last three years.
How are customer service and support?
I never talk to the customer directly. Regarding customer support, we have an internal team and sometimes they escalate the issues to Webex customer care.
Which solution did I use previously and why did I switch?
We previously used Microsoft Teams and switched to Webex because it is the enterprise standard in this organization.
Which other solutions did I evaluate?
We checked with Microsoft Teams as well, but we decided to go with Webex because this is the enterprise standard in our organization.
What other advice do I have?
Webex is one of the great tools in the industry for video calling capabilities. However, there are still areas of improvement. Webex is one of the best tools in the market for video calling capabilities, plus it also supports chat support. I would rate this product a seven out of ten.
Outstanding Value and Seamless Remote Collaboration
What do you like best about the product?
Their value and service set them apart from any other company we've worked with. The user experience is outstanding, particularly for remote work. I appreciate how intuitive and easy to use the platform is, and the initial setup was straightforward as well.
What do you dislike about the product?
All its functions and features met our needs. The reliability and seamless integration of Webex Calls as a collaboration platform were exactly what we were looking for.
What problems is the product solving and how is that benefiting you?
This platform enables us to send messages and conduct video conferences with clients, including those located in other countries. Additionally, it streamlines the management of incoming calls to my company by offering an automated answering service that efficiently routes calls, minimizing the need to respond to irrelevant or unnecessary inquiries.
Webex Calling Review
What do you like best about the product?
I have the collaboration. It allows us to see our meetings, place calls, and receive our voicemail. We can also communicate with other team members using the chat feature.
1-Uses existing network connections instead of hardwired phone lines
2-Handles call routing to different locations well
3-Integrates with existing computer audio.
What do you dislike about the product?
Integrate the contacts list with the directory servers
What problems is the product solving and how is that benefiting you?
Infrastructure costs have significantly reduced.
Maintenance costs are now integrated with basic networking.
Very few physical phones are remaining and only in specialty locations.
Smooth, Uninterrupted Calling Experience
What do you like best about the product?
I like to talk on webex because calling is very smooth and without interrupted.
What do you dislike about the product?
There is nothing I dislike about this, and I have not encountered any discrepancies.
What problems is the product solving and how is that benefiting you?
My daily meetings run smoothly without any interruptions. I haven't come across any other app quite like this one.
Perfect for Group Meetings, Stellar Noise Cancellation
What do you like best about the product?
I like Webex Calling because it has noise cancellation based on voice frequency, which helps with disturbances from the background. I also find every feature fantastic and appreciate that most of our interviews were conducted using it. Additionally, I was completely satisfied with the app and found the initial setup to be all good and perfect.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Webex Calling solves disturbances from background noise with noise cancellation based on voice frequency.
Outstanding Call Quality and Real-Time Monitoring Boost Team Performance
What do you like best about the product?
I'm truly impressed with its performance and features. Real-time call monitoring and analysis simplifies agent training, improve team performance, call quality, and connectivity, ensuring proper management.
What do you dislike about the product?
I have no complaints; this has clearly enhanced the quality of our calls and connectivity. Issues like voice delays and dropped calls, which we faced with earlier solutions, have been resolved.
What problems is the product solving and how is that benefiting you?
In the past, our old phone systems often suffered from voice interruptions and did not provide a comprehensive control panel. Since switching, we've noticed a significant improvement in call quality, and the new panel enables us to monitor our executives' live calls. This has made tracking and monitoring much easier for us.
Unified Communication and Collaboration Made Easy
What do you like best about the product?
I like the reliability and seamless integration of Webex Calling as a collaboration platform. The ability to manage calling, messaging, and meetings from a single application is a big advantage. I also find the setup straightforward, especially compared to on-premise solutions.
What do you dislike about the product?
Actually, licensing is a bit difficult and confusing when you combine Webex Calling with other Webex services.
What problems is the product solving and how is that benefiting you?
I use Webex Calling to replace our legacy phone system, enabling remote and hybrid work. It unifies voice, messaging, and collaboration in one platform, reducing infrastructure overhead. I like the reliability and seamless integration for managing calls, messages, and meetings all in one place.
Reliable and feature-rich calling solution, even on the free plan
What do you like best about the product?
I’ve been using the Webex Calling free version for a while now and it has quickly become an essential tool in my workflow. The calling feature itself is the main highlight - most of my clients already use Webex, which makes connecting with them seamless. Instead of making expensive international phone calls, I can talk to clients in different countries directly through Webex and the call quality is consistently clear. It’s very easy to use and the initial setup was quick and straightforward, so I didn’t have to deal with any complicated steps.
What makes calling even more efficient is how the free plan integrates with other features. For instance, the calendar integration with Google Calendar and Microsoft 365 Calendar makes scheduling calls simple and convenient. I can set up a call, coordinate with clients across time zones and it helps me manage all my calls without juggling multiple apps.
Along with calling, I also use messaging, video meetings, whiteboarding, screen sharing and local recording, all of which support my calling workflow. For example, I can quickly share documents during a call, follow up via chat or have a short video discussion if needed. Because of these tools, I find myself using Webex Calling multiple times a day and it feels like a complete solution for all my communication needs.
Switching between calls, chats, and meetings is smooth and everything works together in a way that keeps me organized. Even though free plans usually have limited support, I’ve reached out a couple of times and the Webex team was efficient and helpful, resolving my issues faster than I expected for a free user.
Overall, Webex Calling free plan gives me everything I need to stay connected with clients across countries. It’s reliable, feature-rich and supports my daily workflow, all in one place and I’ve been pleasantly surprised by how much value it provides, even at no cost.
What do you dislike about the product?
I don’t have any major dislikes about Webex Calling. For a free plan, it covers all my basic calling needs really well - the call quality is clear, it’s easy to use and connecting with clients is seamless.
What problems is the product solving and how is that benefiting you?
Webex Calling solves the problem of expensive international calls by letting me connect with clients across countries directly through the platform. It also helps me manage calls efficiently and stay organized, thanks to features like calendar integration and messaging. Even on the free plan, it provides a reliable, high-quality calling experience that supports my daily workflow.
