I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.
Webex Calling
Cisco Systems, Inc.External reviews
668 reviews
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External reviews are not included in the AWS star rating for the product.
Very flexible and offers good integration with LMS software
What is our primary use case?
What needs improvement?
Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.
For how long have I used the solution?
I have been using Webex for five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
How are customer service and support?
The solution's technical support is good. I rate the technical support a ten out of ten.
How was the initial setup?
I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.
The product's initial setup is easy.
The solution can be deployed in a few minutes.
What's my experience with pricing, setup cost, and licensing?
Webex is a cheaply priced tool.
Which other solutions did I evaluate?
Compared to the other products in the market, I feel Webex is better.
What other advice do I have?
The video quality offered by the product is very good for our company's remote meetings.
The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.
I don't know if any maintenance is required for the product.
I rate the overall tool a ten out of ten.
The functionality does what we need
What do you like best about the product?
Support representatives get straight to the point, always testing changes to make sure they are working correctly. Any questions you have, the technician is easily accessible and handles them easily. They also allowed us to configure exact call flows to have delays for certain users.
What do you dislike about the product?
I think the setup was a bit complicated. Additionally Not all settings can be controlled through the administration console. And Sometimes, it takes a while to log in and there are some times when we cannot connect to the server.
What problems is the product solving and how is that benefiting you?
They did not give up and were able to help me find a solution. They also help me resolve my company's call flow when we are not in the office. Our company likes the ease of use that Webex Calling offers. The system is reliable and flexible.
Meet as a team with good audio and video quality and a great interface
What do you like best about the product?
I like the API availability and the business-oriented chat app. I also liked that I can share screens for team meetings and that the control center is easy to manage for messages and meetings.
What do you dislike about the product?
The Cisco Webex app works well, but needs improvements in thrid-party integration and support on some devices.
What problems is the product solving and how is that benefiting you?
This solution is also in the cloud for meetings and calls. It has been very useful for calls with good audio, screen sharing, VoIP calls and everything in one place, it has been great.
Easy implementation for communication and collaboration
What do you like best about the product?
I like the easy and quick cloud deployment, it has built-in communication features, and its reliable. I like the audio and video and the conference is a great experience.
What do you dislike about the product?
Not everything is good. The thing is that sometimes integration with other tools is a challenge.
What problems is the product solving and how is that benefiting you?
Webex is useful for simple meetings wiht just one click and youre done. It has been a good meeting experience, shared screens ahd files, friendly and in general it solved our communication problems.
The chat feature has been incredibly helpful and useful for navigating
What do you like best about the product?
Excellent design and very stable, one of the best application I have used. Customer service was excellent when setting up the device. I am extremely satisfied. Support seems to be more responsive nowadays and their staff seems highly trained.
What do you dislike about the product?
Some of the menus can be a little complicated and support wait times are long. And I consider that there is a Lack of assistance for the installation process. AND The waiting time waiting for representative is somewhat long.
What problems is the product solving and how is that benefiting you?
Webex Calling is a great tool for everyday business needs. Additionally there can always be someone available for the customer seeking assistance and the customer is impreseed by the quick response time.
Continent, reliable & fast
What do you like best about the product?
rare call drops, longer call length, stable video ( no lag or pixelation) . Also having one permanent address for video calling.
What do you dislike about the product?
There are very few cons of using Webex for me. The first one is that the layout of the app is not intuitive for new users. It takes time to get a hang of it. Secondly, the grid layout while in the call is not very easy to arrange as with Zoom and google
What problems is the product solving and how is that benefiting you?
I hold my office TA hours on Webex and it as been a lot of help connecting with students virtually. Two features have stood out more than others, one is the integration of Google calendar and the other is the meeting recap
Webex Calling connect with people inside or outside the company
What do you like best about the product?
I like the excellent audio quality from any device and that it simplifies all the work and has become our first communication option. I also like being able to make phone calls from my phone and eliminate call chat to maintan data protection. For now everything is perfect and the videos and webinars are easy to create and users join with links without having to register.
What do you dislike about the product?
Audio and video quality may be affected depending on the speed of you Internet connection.
What problems is the product solving and how is that benefiting you?
Meetings for conferences, video calls, sharing attachments, catchinp up on projects is easy to use for the entire company and improves communication and all calling activities are excellent and beneficial.
"I choose it anyday,anytime for clarity and stability of phone calls".
What do you like best about the product?
I like it's stability with phone calls making smooth communication.
Friendly to use with mobile.
Friendly to use with mobile.
What do you dislike about the product?
It's an irresistible app when it comes to phone calls.
What problems is the product solving and how is that benefiting you?
Phenomenal for it's clarity and stability of phone calls.
Great for instant messaging.
Great for instant messaging.
So far seems like Webex Calling is a great service with customer service that is very helpful!
What do you like best about the product?
What we like most is the versatility of working anywhere. I also liked having a phone number for my small business without having to have a phone other than my personal cell phone. They were extremely helpful and quick to help me resolve my issues.
What do you dislike about the product?
I didn't like that the setup took longer than expected. Additonally, it can be a little frustrating to deal with the app if it doesn't work properly; however, technical support is always willing to help.
What problems is the product solving and how is that benefiting you?
We love being able to answer customer calls! The equipment will also teach you how to use various functions it you want to make adjustments yourself. In addition to this, it allows our team to easily work from anywhere without carrying a phone, so we can work from any location.
I enjoy all the features as well as the support staff
What do you like best about the product?
The navigation buttons on real phones are clear and not confusing. The application allows us to contact customers and maintain the privacy of our cell phone. Its price is much more competitive and its features are irrefutably superior.
What do you dislike about the product?
Online chat may take longer than expected to connect with an agent, perhaps it's becoming too popular for your current team size.
What problems is the product solving and how is that benefiting you?
Their support response team was very efficient in their response time to my question. Its administration panel shows all the necessary information I need to know the status of all my areas. They respond quickly and resolve any issue I have.
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