I use Webex in my company to optimize communication and meetings.
Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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External reviews are not included in the AWS star rating for the product.
Webex calling a great easy to use tool with a good user interface
What do you like best about the product?
I like this easy-to-use meeting and calling platform and I like that it offers dark mode and I can share screens and have online meetings and direct calls with large groups.
What do you dislike about the product?
The cost is high and it also does not offer the do not disturb when you are busy feature.
What problems is the product solving and how is that benefiting you?
Webex Calling gives us a different and effective way to communicate with our clients and we meet online, make decisions and the video quality is good, making the work we do remotely much easier.
Corporate calls with good audio quality.
What do you like best about the product?
Good range to answer long distance calls from the comfort of my business phone, all calls are hosted in the Webex cloud, very useful to keep a good history. Security at all times as phone calls are encrypted, at all times I feel protected, the interface is very corporate, calls are of good quality and everything works very well within Webex.
What do you dislike about the product?
I have no complaints about this tool, the truth is that the calls are of great quality, the only serious consideration is that I do not consider it useful for very small companies, it is preferable to answer traditional phone calls.
What problems is the product solving and how is that benefiting you?
We implemented this tool for long distance calls with clients, it is a good tool to keep a directory of all the corporations we manage, it is also a very complete tool for meetings, group calls, we are very satisfied.
It is one of the best when it comes to managing your company's telephone number
What do you like best about the product?
I had a great experience as the respresentative I spoke with was knowledgeable and helpful with my concerns and request. Additionally, call quality is consistently good with few reports of dropped packets or audio artifacts. The people were professional and very helpful.
What do you dislike about the product?
I guess I wasn't prepared of some aspects of my numbers transferring. And I didn't like how complicated some of the changes that have to be made to the portal are so that everything is routed correctly.
What problems is the product solving and how is that benefiting you?
This is a tool capable of managing all aspects of my business and never losing contact with my clients no matter where I am. And it helps me Stay in touch with existing customers and never miss opportunities to interact with new customers.
Excellent software with a simple interface for online conferences and meetings
What do you like best about the product?
I like the conferencing, meeting, sharing and presentation features and the integration with Outlook is good. I also like being able to interact with the audience and their event features have been very effective.
What do you dislike about the product?
I think it should improve the screen sharing features and audio and video issues.
What problems is the product solving and how is that benefiting you?
It is a reliable feature-rich tool for working remotely and has been a great help for events, meeting organization, conferences, file sharing, and support. Everything is excellent.
It gives me all the information of the current moment
What do you like best about the product?
I find the customer service to be excellent. I like the call flow designer. It is very intuitive and easy to use. I also like to have other extension numbers to make it easier to transfer calls. In addition to all this, it gives me ease of use and the ability to manage myself online.
What do you dislike about the product?
In general words I think it is quite expensive, AND Some configurations cannot work at the same time, but Webex Calling support provides useful solutions.
What problems is the product solving and how is that benefiting you?
Tech support is very patient and tries their best to fix problems and not rush you. In addition to this, it allows me to work from anywhere. And his ability to connect with clients and the team in a more cohesive way makes my job easier.
Webex Calling reliable tool that offers jobs to increase remote communication
What do you like best about the product?
I like the administration and form options, and I also appreciate that its intuitive and the conferencing and screen sharing features are great and useful.
What do you dislike about the product?
Webex has limited features on the free plan, it would be great if it was different for new users.
What problems is the product solving and how is that benefiting you?
Webex is an excellent tool for its audio and video quality and it is easy to use from anywhere and solves our problems. We send files, share screens, hold meetings and conferences and all of that is offered by Webex.
Improves team collaboration within businesses and offers integration capabilities
What is our primary use case?
What needs improvement?
The product's user interface is an area with shortcomings, making it an area where improvements are required.
In the future, I would like to see Webex provide integration capabilities with Microsoft.
The quality of the services offered by the support team needs to be improved.
For how long have I used the solution?
I have been using Webex for two or three years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Though I am not sure, I feel that the tool does not allow an increase in the number of users.
In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.
How are customer service and support?
I have experience with the solution's technical support. I rate the technical support a seven out of ten.
Which solution did I use previously and why did I switch?
In comparison to Webex and Microsoft Teams, I feel that Zoom is better.
How was the initial setup?
The product's initial setup phase was complex.
The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.
What other advice do I have?
The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.
Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.
The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.
I rate the tool an eight out of ten.
Makes it easy to keep everything perfect
What do you like best about the product?
I loved the numerous capabilities for call center management. In addition, one of the main advantages is that it allows us to consolidate our commercial communications on a single platform. And customer service walked me through everything I needed to make this transition easier.
What do you dislike about the product?
So far nothing stands out as bad. But it has long wait times for customer service and call returns. And does not offer an automatic text message option for missed calls. But I think they are things that can be solved.
What problems is the product solving and how is that benefiting you?
Webex Calling offers us the flexibility to respond from anywhere. Plus robocall assistants are a great way to route calls faster to where they need to go. Their chat support is impressive and very knowledgeable.
I can contact Webex Calling support at any time
What do you like best about the product?
The best thing about support is that they will help fix the problem instead of just providing instructions. Also the biggest advantage is the easy transition from the phone to the desktop or mobile application. Everything works perfectly.
What do you dislike about the product?
It's a bit difficult to use, but the support team is always willing to help when something is confusing. Also I can't change my main menu from the phone.
What problems is the product solving and how is that benefiting you?
Webex Calling's cloud-based solutions simplify the process by eliminating the need for extensive on-site teams. They were also able to set up our account and our number transfer started within an hour and they were very professional at all times.
Easy-to-use tool with flexible team collaboration features
What is our primary use case?
We use the product for attending training webinars, meetings, and team collaboration.
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
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