Webex Calling
Cisco Systems, Inc.External reviews
668 reviews
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External reviews are not included in the AWS star rating for the product.
I can communicate with my client through messages in real time
What do you like best about the product?
I love that we can easily create a new line and add users as needed. Internal analytics and predefined reports are also useful and easy to use. This tool allows for internal analyzes and the predefined reports are also useful and easy to use.
What do you dislike about the product?
Not everything is perfect since Wi-Fi is needed to call and work without problems. Outside ot this, this is a great tool to work with and is a huge benefit as stated above.
What problems is the product solving and how is that benefiting you?
Whenever I have a problems, they are always there to help me. I am completely impressed and satisfied with the service and do not regret choosing Webex Calling at all. And the best thing is that it allows me to operate from anywhere and not be tied to my office.
Great tool for calling, video calls and much more!
What do you like best about the product?
High-quality calling makes sure the calls are crystal clear. Its seamless integration with outlook makes it easy to use and implement on any systems. Customer support is great and solves all the issues if any.
What do you dislike about the product?
Customization can be improved. Also felt pricing could be bit lower so that smaller organisations can use it.
What problems is the product solving and how is that benefiting you?
Webex has been very reliable for all the important calls at work, it is easy to use and does its job!
They have a panel to manage users
What do you like best about the product?
I was impressed with the number of features available to me with the system during setup, plus it allows me to make sure customers get to the correct department when they call. And I like that they respond very quickly to questions and concerns I may have.
What do you dislike about the product?
Since I don't see a way to delete old text messages or call logs. And sometimes I can get lost in the administrator UI. But besides this I think the user interface is very clean.
What problems is the product solving and how is that benefiting you?
I can take my phone anywhere and that's a big plus. And they are always there when our business needs them. Plus, Wbex Calling's excellent customer support and mobile apps for on-the-go management further enhance its appeal.
The customer service has been top notch
What do you like best about the product?
The telephone service is excellent; I never have problems with my phone calls. Therefore, another extremely valuable feature is the mobile application. In addition, their technical support is always there to help and be fast. I can take my phone anywhere and that's a big plus.
What do you dislike about the product?
Its price is slightly higher compared to other providers, the service performance and customer support more than justify the investment.
What problems is the product solving and how is that benefiting you?
It is a tool that is generally a reliable option with a wide range of features for smooth business communication. Webex Calling is widely praised for its excellent features and reliability, making it a great option for many businesses.
Enhanced VoIP service with worldwide connectivity
What do you like best about the product?
Webex Calling works on all my devices allowing me to remove any other external communication devices for taking calls. It has high quality audio that allows connecting with people around the world with no interruptions or network issues. Has added functionality like call forwarding and noise cancellation.
What do you dislike about the product?
International calling is priced higher than some other providers. More stability on lower bandwidth connections.
What problems is the product solving and how is that benefiting you?
Webex Calling has simplified our existing calling solution with a single cloud based platform and integrated billing by enabling us with a phone number linked to our business. It offers domestic as well as international calling facility via all my devices, allowing me to call various stakeholders in different regions seamlessly.
Restructured our business communication from its core
What do you like best about the product?
-It was really user-intuitive and can be used among a wide variety of devices varying from desktop, mobile, etc. It did not need any specific geographical location to function, thus letting us communicate efficiently and increase our productivity.
-It provided security and reliability as it secured our data with its protected cloud space. It was really seamless to use due to its collaboration flexibility and integration functionality.
-It improved our customer service significantly. At frequent times when an overwhelming number of customers called, its group call management helped us to cater to such a large mass. Moreover, we were able to create customized calling experiences for our personnel and implement them in our organization.
-It provided security and reliability as it secured our data with its protected cloud space. It was really seamless to use due to its collaboration flexibility and integration functionality.
-It improved our customer service significantly. At frequent times when an overwhelming number of customers called, its group call management helped us to cater to such a large mass. Moreover, we were able to create customized calling experiences for our personnel and implement them in our organization.
What do you dislike about the product?
The initial setup phase of the platform is slightly time-consuming, apart from which, we did not face any sort of shortcomings in Webex Calling.
What problems is the product solving and how is that benefiting you?
Webex Calling is an application that combined our calling, meeting, messaging, and contacting under one streamlined platform. After the pandemic, while we shifted our work to the hybrid mode Webex Calling proved to be an important asset for our organization helping us significantly communicate with internal as well as external people. Its geographical location made it accessible for us to communicate seamlessly globally, thus we had a great experience with Webex Calling.
Powerful and efficient tool for better communication
What do you like best about the product?
I love that this tool integrates seamlessly with a variety of other apps, making it a super versatile option. I like that it allows us to share screen with our clients to provide remote assistance. It works well on a variety of devices, both phones and laptops.
What do you dislike about the product?
It may be difficult to run the Webex client installation on corporate devices due to the fact that it installs to the user's AppData folder and ProgramData, which may be blocked due to software restrictions.
What problems is the product solving and how is that benefiting you?
Provides great admin options to keep all your agent information up and running. Allows use on multiple devices. This tool greatly helps to improve effective and efficient coordination, and facilitates teamwork.
Seamless business communication with Webex Calling
What do you like best about the product?
As a technical support specialist, I handle cases related to the provisioning of new softphones or call extensions on a daily basis, and the process is simple and easy to understand. Connectivity to Active Directory servers makes it easy for me to create new servers and sign in users using Webex Control Hub.
What do you dislike about the product?
In my experience, intermittent connectivity issues are one of the downsides of using Webex Calling. The platform is usually reliable, however, there have been some cases where calls dropped slightly. This has sometimes caused irritation, especially during important conversations.
What problems is the product solving and how is that benefiting you?
In my opinion, Webex Calling's consistent reliability is one of its most notable qualities. The platform always provides a reliable and seamless communication experience, whether it is a team meeting or a critical client call. I feel more confident going about my daily activities now that I know I can trust Webex Calling.
Thanks to Webex Calling we improve productivity and communication
What do you like best about the product?
In my experience, Webex Calling stands out from the competition because it offers a consistent and reliable communication experience. Unlike other platforms, it never drops calls or has network problems. Maintaining positive customer relationships and efficient business operations depends on reliability like this. Our communication and productivity has improved easily using Webex.
What do you dislike about the product?
The platform is quite reliable, but I think the call recording feature could be better. A more convenient tool for record maintenance and review purposes would be to streamline the process of capturing and accessing call recordings.
What problems is the product solving and how is that benefiting you?
The common problem of unreliable communication methods is addressed with Webex Calling. It provides a solid foundation that ensures business conversations run smoothly, regardless of technical difficulties. Their reliability has improved my work due to their honesty and efficiency.
Professionalized and reliable communication platform with great collaboration flexibility
What do you like best about the product?
1. Easy communication- When we are required to conduct high-quality audio or video calls with no network issues, etc, Webex Calling is the perfect application to opt for. It helps us connect globally with anyone and have business calls.
2. Collaboration- Its wide variety of features including screen sharing, etc have been great during meetings or calls to collaborate with our teams and have their opinions.
3. Integration- Its implementation process and integration with other Webex platforms have been really compatible for us to use.
2. Collaboration- Its wide variety of features including screen sharing, etc have been great during meetings or calls to collaborate with our teams and have their opinions.
3. Integration- Its implementation process and integration with other Webex platforms have been really compatible for us to use.
What do you dislike about the product?
Apart from occasional glitches which is pretty common, there is nothing that we disliked about Webex Calling.
What problems is the product solving and how is that benefiting you?
We had a great experience with Webex Calling due to its user-friendly interface, and seamless efforts to conduct our calls anywhere in the world in a smooth manner. We have had great connectivity and that too with no interruptions due to this platform. Its advanced collaboration tools like screen sharing, etc have made our teams and employees feel more engaged in our decision-making process. It is highly recommended for enterprises for reliable communication.
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