The platform helped us a lot during COVID-19 to schedule meetings remotely.
Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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External reviews are not included in the AWS star rating for the product.
Account managers quickly assist with requests as needed
What do you like best about the product?
The Webex Calling support team is quite helpful as administrative training for future store implementations. It's also a great way to teach me how to better navigate what I need to accomplish.
What do you dislike about the product?
The truth is, my experience has been very positive. and Their customer service, quick onboarding and support were excellent, The only current downside I see is that it gets slow at times.
What problems is the product solving and how is that benefiting you?
We love the flexibility of how we can access our phone calls and it helps us implement our business continuation plan by allowing us to forward our phone calls remotely.
unleash the power of webex calling
What do you like best about the product?
webex calling is quite an asset in calling, it comes with various features; it's security features are in accordance to the standard privasy and security measures, this are the end to end encryption and the passwords in logins. the customer support team is very suportive and always available.
What do you dislike about the product?
webex calling has a learning curve especially if the user is new to the tool, the tool comes wth a variety of features and grasping all of them requre enough time.
What problems is the product solving and how is that benefiting you?
insecurity and lack of privacy. webex calling comes with good security measures assuring the users their secrets are safe
your business communication solution
What do you like best about the product?
webex calling comes with a number of features, the quality of the call is very clear , the sound is audible with minimal disruptions. webex calling security and privacy is in accordance to the standard security protocal, with end-to-end encryption, ensures secrets and privacy of information is adhered to.
What do you dislike about the product?
on poor internet coonectivity, webex calls are highly affected espeially international calls. also the pricing of the tool is little high hence might be a challenge to a small business
What problems is the product solving and how is that benefiting you?
security and privacy, webex calling ensures perfect security to the user
2023 Mastermind of Secured Communications
What do you like best about the product?
Easy to manage calls on centralised portal.
Perfect for making services availability around the clock.
Easy flexible subscriptions plans.
High security and encryption from end-to-end.
Perfect for making services availability around the clock.
Easy flexible subscriptions plans.
High security and encryption from end-to-end.
What do you dislike about the product?
No main feature or functionality I can complain about.
What problems is the product solving and how is that benefiting you?
With Webex Calling our services to customers is easily accessible at all times and have perfected collaboration by real-time communication.
Webex Calling
What do you like best about the product?
Its integration with other Webex tools odcourse, such as Webex Meetings and Webex Teams.
What do you dislike about the product?
Bug fixes are not released in a timely manner.
What problems is the product solving and how is that benefiting you?
Brings together voice, video, messaging, and conferencing capabilities into a single platform.
Great cloud calling service, rich feature and easy to manage.
What do you like best about the product?
My favourite functionality of Webex Calling is queueing and agent managing. Every agent can belong to several queues and you can set login behaviour for every single one. But the best feauture is callback: a timeout can be set for people in queue after which the system asks "it's been X minutes since you've been in queue: if you want to hang up and be called back when it's your turn press 3". This way people don't have to hang on the phone wainting... I absolutely love this one!
What do you dislike about the product?
There's onestly nothing to dislike about this product: the softphone is good looking (and has support for multi line, unlike other products), phones are really good looking and onboarding is a breeze with the 12-digit code, call routing is rich-feautured... I personally like very much the platform.
What problems is the product solving and how is that benefiting you?
Great substitute for on-premise calling solution for those that don't require top-level complexity and don't want to manage on-premise hardware. Hardware support (CAPEX) is substitued by a convenient and easy to calculate on a per-user basis (OPEX) recurring billing.
Webex Calling
What do you like best about the product?
It displays call data, such as the number of calls you made and received, the duration of your calls.
What do you dislike about the product?
It has no dedicated mobile app for Webex Calling.
What problems is the product solving and how is that benefiting you?
Scalable phone system that can grow with your business.
Helps with efficiently scheduling meetings and work interviews remotely
How has it helped my organization?
What is most valuable?
We can access and conduct meetings remotely from anywhere using Webex. It saves a lot of challenges dealing with documents while preparing for meetings or interview sessions.
What needs improvement?
The product's price could be better.
For how long have I used the solution?
We have been using Webex for seven years.
Which solution did I use previously and why did I switch?
I use Skype, Microsoft Teams, and Zoom as well. Some functions like screen sharing are challenging to use in Microsoft Teams. For Skype, it is more complicated to establish a powerful network.
How was the initial setup?
We have to connect to the network and download the software using the browser for installation.
What about the implementation team?
I implemented the product myself.
What's my experience with pricing, setup cost, and licensing?
We purchase the product's yearly license. It is expensive.
What other advice do I have?
I rate Webex an eight out of ten.
Webex Calling
What do you like best about the product?
It can record your calls so that you can listen to them later or share them.
What do you dislike about the product?
It does not support VoIP phones. You can only use it with a regular phone.
What problems is the product solving and how is that benefiting you?
Helps improve your customer service by providing features such as call recording.
Powerful and an all-in-one solution for unified communication
What do you like best about the product?
The international calling capabilities of this tool are essential to our organisation for simplifying communication with customers and stakeholders globally. Its support for multiple types of devices is significantly helpful in ensuring that you can connect with colleagues and clients from any location and any device.
What do you dislike about the product?
Some employees in our company required prolonged training so as to fully understand the usability of webex calling. Updates on its user interface would make the experience more user friendly for new users.
What problems is the product solving and how is that benefiting you?
It has been a great platform that has transformed our phone system needs, communication and collaboration company wide. Its scalability and seamless integration with other tools has been very helpful in simplifying and streamlining communication.
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