Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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External reviews are not included in the AWS star rating for the product.
Webex Vs TalkDesk (My opinion)
What do you like best about the product?
Regarding Webex Calling. Wasnt really much I did particularly like about it.
What do you dislike about the product?
The interface was, in my opinion overly complicated, requiring you to dig what felt to be rather deep into menus to achieve your goals.
What problems is the product solving and how is that benefiting you?
They do provide a functional IVR, with the tools you need to run a call center. Just not the most user-friendly in my oppinion.
Recommendations to others considering the product:
Go with TalkDesk
Cisco Webx Calling is best cloud based calling solution
What do you like best about the product?
Rich enterprise-grade calling features, easy to scalable and secure.
What do you dislike about the product?
The most disliked part is the connection issue with webx calling and the long waiting time.
What problems is the product solving and how is that benefiting you?
Easy to integrate with Webx tools like Webx meetings and Webx teams.
globally trusted and secure.
globally trusted and secure.
Good product but need amendments
What do you like best about the product?
Instant calling within organisation or outside organisation
What do you dislike about the product?
Need high speed internet, slowness issue and gets hanged frequently
What problems is the product solving and how is that benefiting you?
Using to communicate within organisation
Great tool to stay in touch with a remote team
What do you like best about the product?
The interface of the software is very nice and easy to use. It's on both the mobile and desktop, which makes it easy to take calls on the go or whatever your situation. It's been a tremendous help to my team during the pandemic when we had to switch working styles overnight, but we still managed to stay in touch. It feels much more like an ecosystem too compared to alternatives like Zoom, which feels a bit more utilitarian.
What do you dislike about the product?
It is annoying that you have to download software to make the most of the meetings. Within my team, this isn't an issue. But if you have to involve contractors or 3rd parties outside your organization, keep in mind that it's easier to use software that can be fully used in a browser (like Google Meet). Or, if you need to involve them in regular meetings, provide them with the access to your organization's profile on Webex.
What problems is the product solving and how is that benefiting you?
Staying in touch. We had a few different tools before the pandemic that hardly anyone wanted to use. But because we were forced to find a solution, I'm pleased that this one is something that people are using now without thinking twice. It's just the obvious go-to.
unable to signin as the app keeps crashing
What do you like best about the product?
Doesn't even login server address is not a valid host, the whole suite of the App is full of bugs that indicate a clear lack of QA at the engineering level as it keeps getting authentication errors, even the customer services don't seem to be knowing what is going on
What do you dislike about the product?
I hate the Application so much as it always says you are not authorized to access this page and when I login into the application, says authentication error.
What problems is the product solving and how is that benefiting you?
We needed an application to use at our company for conference calls but the application did not meet our expectations and at the moment, I can't express the major benefits have achieved though once fixed, will update my review
Best Internet calling tool with good integration features
What do you like best about the product?
The Webex calling is best for its clarity; the noise cancellation feature is nice. It is not furnishing our details with the clients when we communicate with them through the internet. All our conversations with the clients through Webex calling are auto stored in the cloud for future reference. The duration of the call and its link for the replay are linked automatically in the Leadsquared customer's profile.
What do you dislike about the product?
It consumes more RAM than my previous calling tool Ameyo; I hope that is because of its voice rendering feature. The mobile version is not easy to use. The layout and the user interface of the mobile version need improvement. Sometimes, it logoff automatically during the calls.
What problems is the product solving and how is that benefiting you?
I use Webex Calling to communicate with my clients without revealing my contact number or location. All the calls are stored automatically in the cloud premises for future references and to avoid any mistreatment. It is the best suit for the organizations based on customer relations like call centers, health care centers, support systems, insurance providers, etc. It has call merging, conference, call holding, and many features. The total talk-time of employees with their clients can take from the reports tab. We can create our virtual calling station with this Webex calling tool with a simple internet connection in mobiles, laptops, tablets, and desktops.
Very satisfied
What do you like best about the product?
We use the record feature very much. It helps us to replay the record and have a better understanding of the call scope.
What do you dislike about the product?
The pricing can be a bit costly for small businesses.
What problems is the product solving and how is that benefiting you?
I have been using it for 6 months+ and my experience has been excellent so far. I think it's one of the bests VoIP solutions.
A brilliant and reliable VOIP solution to host calls securely over the web
What do you like best about the product?
The most helpful feature of Webex Calling that I have noticed so far is the crystal-clear audio with an advanced noise cancellation feature to eliminate all background voices. Another helpful feature is the voicemail feature which allows you to drop a voice message to your colleagues without disturbing them. Another favorable feature of Webex Calling is that it is web-based so no additional system setup is required to avail its functionality. I love the ability to switch from an audio call to a video meeting instantly. I can change my devices even during the call which is a fantastic feature.
What do you dislike about the product?
Everything is working smoothly so far and Webex Calling has successfully met our business requirements and yielded fantastic results in no time. However, one minor drawback is that a high-quality internet connection is a must or else you will have audio lags and disconnections during your call.
What problems is the product solving and how is that benefiting you?
We use Webex Calling in our school for collaboration, internal communication and external marketing purposes. It is an excellent tool that I mostly use to connect and communicate with my colleagues over the web. This platform has helped us in keeping our numbers private and using professional numbers for business communication, ensuring employee security and privacy which was a must in this pandemic era. We have benefitted greatly from this all-in-one communication platform and its intuitive user interface and extraordinary features have helped us a lot in communicating seamlessly and securely.
Stay in touch with your colleagues from anywhere.
What do you like best about the product?
A great tool to organize international meetings: integrated with MS Outlook, easy to schedule appointments and share invitations, flexible in changing presenter or sharing slides/content/screen during a call.
What do you dislike about the product?
There is nothing that I don't like. I like it, and we use it whenever we need to set a call.
What problems is the product solving and how is that benefiting you?
Users can share screens, slides, contents during the call, and switching presenter is so simple. Attendees can call in using their computers (saving telephone costs). Can survey the calls, asking questions by writing to organizer.
Recommendations to others considering the product:
It has a very easy-to-use interface which makes it easy to use it and a lesser amount of training time is required. The audio and video quality of this platform is spot on, and it truly helps our business. The customer support staff is well trained as well, and that makes the experience more worthwhile.
Webex Calling-Improve efficiency & professionalism with Cisco's sophisticated cloud calling solution
What do you like best about the product?
The most helpful feature of Webex Calling that I have noticed is its call recording feature. Another favorable feature is its integration with Webex Meetings and Microsoft Teams. I like the ability of switching from a voice call to a video call on Webex Meetings instantly. With Webex Calling, we were able to connect and collaborate on the cloud without installing any software. Webex Calling has provided us with an excellent and user-friendly interface for managing calls, initiating calls, seeing voicemails and seeing the call history. It is an easy-to-use software with a great set of tools to migrate your workspace to the cloud. It has helped us keep our mobile numbers secure and work with a professional company mobile number enhancing security and professionalism.
What do you dislike about the product?
Though my experience with Webex Calling has been great so far, Webex can work on the following aspects to improve user satisfaction and retention:-
1) Webex can provide a free version of this platform with reduced features and capabilities so people can test this app before buying it.
2) Webex Calling consumes more system resources when using the desktop application.
3) The mobile application is not as intuitive as its desktop and web application.
1) Webex can provide a free version of this platform with reduced features and capabilities so people can test this app before buying it.
2) Webex Calling consumes more system resources when using the desktop application.
3) The mobile application is not as intuitive as its desktop and web application.
What problems is the product solving and how is that benefiting you?
Due to the pandemic, we were facing several communication barriers within our organization and an enhanced cloud communication tool was the need of the hour. Using Webex Calling for communication has been a great experience for me. It's an easy and amicable solution to stay connected from wherever you are as mobile app, dekstop app and a web application is provided for managing calls. The audio during the calls is of a high quality and standard and several features ike call recording, voice to video call etc has enhanced my experiene with this wonderful platform.
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