Webex Calling
Cisco Systems, Inc.External reviews
669 reviews
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Too much manual configurations
What do you like best about the product?
Not sure i can say there is anything i like best at this time.
What do you dislike about the product?
Too much manual configurations, UCM migrations to WebEx Calling are very messy. Features in Control Hub and CAP are pretty confusing.
What problems is the product solving and how is that benefiting you?
Based on COVID, we were trying to migrate a UCM setup to WebEx Calling so users can just pick up their phone and take it home to be up and running liek it they were in their office.
Recommendations to others considering the product:
Compare all features like for like, make sure you have enough pro service hours to account for all the manual setup and configurations.
Good service, but there is room for improvement
What do you like best about the product?
integration to the on premisses enterprise products.
What do you dislike about the product?
Call recording is not supported. UCM calling needs some improvement, still, there are a lot of bugs. Cloud calling is not yet supported in the Middle East.
What problems is the product solving and how is that benefiting you?
COVID remote workers, business trip stuff. Cost-saving and mobility.
Recommendations to others considering the product:
Please fix all the bugs
Real meeting with webex
What do you like best about the product?
It is a great product with low sound and image lag. My favorite feature is desktop sharing
What do you dislike about the product?
The way of licensing and license price is the only aspect of the product that can be criticized.
What problems is the product solving and how is that benefiting you?
Thanks to this product, we are able to hold meetings with our branches both in Turkey and abroad more easily and with more performance. In addition, thanks to working from the Web environment, we got rid of installing extra software.
Webex Calling is Easy
What do you like best about the product?
I've been researching this system for a long time. We are at the demo stage yet. With Webex calling, you can get rid of many troubles. We have troubles such as installing call manager and updating, maintaining and dealing with infrastructure problems every year. Thanks to this cloud service, we only use the system. You don't have any problems like maintenance, security, update. With a stable connection and good planning, you can get quality service at lower costs.
What do you dislike about the product?
Rarely, sound quality problems may occur.
What problems is the product solving and how is that benefiting you?
We were making huge investments in the local power plant system. There was also a need for a lot of staff. Security, updating and capacity planning should not be forgotten. None of this is needed now
Now calling is integrated into Webex Teams
What do you like best about the product?
Webex teams is an awesome product and now you can integrate your telephony system into ! Also, you have all the historic features from Broadsoft.
What do you dislike about the product?
Some features are missing in Webex Teams but months after months it's better.
What problems is the product solving and how is that benefiting you?
Webex Calling allow every user to be mobile and bring to you your enterprise telephone number everywhere in the world :)
Recommendations to others considering the product:
Webex calling is still new from webex and implementing into Cisco Webex Control Hub.
You have to choose which client you will use (Webex Teams or Webex Calling)
You have to choose which client you will use (Webex Teams or Webex Calling)
Quick and effective way to have the Calling service
What do you like best about the product?
Definitely the best thing about Webex Calling is to have absolutely all the collaboration solution (applications, video, meetings and calls) in a single fully integrated cloud platform. With the possibility of integration with third parties easily and quickly.
What do you dislike about the product?
Not all Cisco phones are supported. It would be great to have the option of low-end phones.
What problems is the product solving and how is that benefiting you?
With Webex Calling, no servers are required in the data center, nor their maintenance. The service is available 24 hours a day and upgrades are carried out automatically, zero maintenance by IT.
Recommendations to others considering the product:
If you are considering an upgrade, change the phone service or are a new company, Webex Calling may be the option to consider. The deployment is very fast, reliable and can integrate the entire collaboration service in a very short time and without the need to invest in servers and large implementation times.
Video Conferencing like Business Skype
What do you like best about the product?
Familiar with general meetings and audio/video platforms; intuitive to use.
What do you dislike about the product?
Not much, in fact I believe WebEx is better for large meetings.
What problems is the product solving and how is that benefiting you?
Not much different from Business Skype yet again I like the idea of knowing integrity won’t be lost with a large participant group.
Recommendations to others considering the product:
Know how to use the tools within the meeting especially being able to involve other participants (annotations/muting/speaking/sharing).
We moved to Microsoft Teams, one thing Webex Has that Teams does not have is a call in number.
What do you like best about the product?
Video Features, Amount of people that can join one call.
What do you dislike about the product?
Call quality can be poor, picks up quite a bit of feedback at times, difficult to navigate, someone always has a hard time logging onto the call. To many options when you are sent the calendar invitation. Needs to be streamlined.
What problems is the product solving and how is that benefiting you?
Hosting Client call. Multiple people on one call. Video chatting.
Recommendations to others considering the product:
Choose a different software
Broadsoft
What do you like best about the product?
I like broadsoft because it works well with multiple mobile platforms like Android iOS etc.
What do you dislike about the product?
Can be a little overwhelming in the beginning as there's quite a lot of features to use.
What problems is the product solving and how is that benefiting you?
Being able to collaborate virtually whilst being effective is imperative which I believe Broadsoft does well.
Recommendations to others considering the product:
If you need to collaborate on projects virtually, Broadsoft is definitely recommended
helped me to complete my new project on time
What do you like best about the product?
it made all my employees to communicate there ideas and thats what i always wanted
What do you dislike about the product?
if they could reduce the cost for new businesses then it would be better
What problems is the product solving and how is that benefiting you?
all my employees communicated well in my new project and i completed 2 days early to due date
Recommendations to others considering the product:
best communication tool within the employees and the head
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