Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Simple and Easy to Use
What do you like best about the product?
I like the fact that Cisco calling provides multiple avenues for calls.
What do you dislike about the product?
Dislike that slow or difficult UI at times.
What problems is the product solving and how is that benefiting you?
Solving meetings with external and internal groups.
Best phones out there!
What do you like best about the product?
I love that we don't have to transfer numbers or move agents around when they leave or move offices. They can literally plug there phone in anywhere and get service and their number stays with them. Plus I have never had any technical issues with phone!
What do you dislike about the product?
The look of the phone is so boring lol!!
What problems is the product solving and how is that benefiting you?
Our agents are able to customize so much.
Great new Cisco experience.
What do you like best about the product?
The transition to the new, digital version has been fantastic for our office. I really enjoy the connectivity is had provided us with.
What do you dislike about the product?
I didn't like some of the presets our area had set up, but that was an easy fix. There weren't any dislikes due to Cisco Calling.
What problems is the product solving and how is that benefiting you?
We have better connected our office and shared lines and abilities.
Recommendations to others considering the product:
This has been a great move for our office. It's enabled our small office within a large community to stay better connected and share duties. The ease of the switch from regular phone service was really surprising and pleasant!
Switching to Cisco was great!
What do you like best about the product?
Cisco has great features and allows so many possibilities that my company could not previously do.
What do you dislike about the product?
Sometimes the features and capabilities of Cisco can be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Being able to have multiple calls at one time is one of the biggest, immediate benefits. Also, transferring calls is easy as well!
Recommendations to others considering the product:
Great features and capabilities!
Cisco is all I've used - and for good reason
What do you like best about the product?
Call clarity and ease of use from desktop to phone.
What do you dislike about the product?
Options screens on physical hardware could use an upgrade
What problems is the product solving and how is that benefiting you?
We use Cisco calling for all outbound outreach from our business development reps
Recommendations to others considering the product:
There's really no reason to go anywhere else. This is built for business. From the software to the hardware, we've had little to no issues with the system or its support.
Cisco Calling works the same as any other telecommunications provider
What do you like best about the product?
I think that they have very good call quality, audio doesn't cut out even on international calls,
What do you dislike about the product?
An easier auto-dial functionality for rapid fire calling to make the most of my prospecting.
What problems is the product solving and how is that benefiting you?
Cold calling, prospecting, pipeline, and net new business generation
Great and As Described!
What do you like best about the product?
Great for a small or large scale system. So far it's stable and exactly as described.
What do you dislike about the product?
A bit of a learning curve. Not super intuitive to start up
What problems is the product solving and how is that benefiting you?
Messaging through email is wonderful! We are connecting at a might higher percentage than before across the whole business.
Great experience
What do you like best about the product?
I like mobility to take all calls on my laptop when I work remote.
What do you dislike about the product?
The default ringtone. However, I imagine there is a way to change this in the settings.
What problems is the product solving and how is that benefiting you?
The big problem solved is the difficulty of taking office calls when working remote. With Cisco, I can now take the calls from my laptop rather than my hard phone on my desk.
Great tool to collaborate with cross located teams
What do you like best about the product?
The connectivity is great and without any lag whatsoever. The features provided are also appropriate and apt. The best part about this application is that it's pretty good at its core functionality and the downtime is almost zero, we have been using it for quite some time now and never saw any downtime.
What do you dislike about the product?
Although there are quite a non-existent dislikes for this application but a very few times we had call drops which may be due to network issues yes this is the only item where we faced some problems.
What problems is the product solving and how is that benefiting you?
The main business problem which we solved using this is that due to cross-location teams we needed some robust tool to collaborate and connect with team members and this application is helping us very well in that part.
Recommendations to others considering the product:
The recommendation which i will give to others who are considering this application is that it's a great product and should be good for you team if you have cross location team/clients. The pricing is bit on higher side but it's worth it.
Too easy to accidentally call
What do you like best about the product?
I like that it’s easy to get calls on the computer or on the phone
What do you dislike about the product?
I don’t like that jabber instantly calls someone if you hit “enter” too quickly. I don’t like that you can’t control when your calls come to your computer and when they don’t- it’s inconsistent. The “are you there” ringtone is absurd.
What problems is the product solving and how is that benefiting you?
Syncing across computer and phone
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