Webex Calling
Cisco Systems, Inc.External reviews
660 reviews
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My review
What do you like best about the product?
I enjoy Broadsoft GUI ease of use. The interaction of SPA phones with CIsco switch and CDP.
What do you dislike about the product?
I am not sure what to answer on this section. I do not currently have any issues.
What problems is the product solving and how is that benefiting you?
I am not sure what to answer on this section. I do not currently have any issues.
Works as expected
What do you like best about the product?
Easy to make calls and connect with others.
What do you dislike about the product?
Hard to forward phone (need to be physically in person to do it).
What problems is the product solving and how is that benefiting you?
Communicating with others.
Ok but not great
What do you like best about the product?
You can see the number of queues you are in when using the Cisco app for calling. It helps you better manage your time and now when to expect a call. I've never had any issues with the system crashing or any it issues.
What do you dislike about the product?
The information it pulls isn't as descriptive as other systems used. Cisco is more of a backup. It requires you to ask more questions of your members.
What problems is the product solving and how is that benefiting you?
It allows people to call in which is our #1 focus.
Decent
What do you like best about the product?
It does pretty well at connecting the calls.
What do you dislike about the product?
Sometimes it will stop working or it can only be accessed through Mozilla.
What problems is the product solving and how is that benefiting you?
Will only work with Mozilla Firefox. It does decent connecting calls.
Recommendations to others considering the product:
Use Firefox.
Best Customer Care
What do you like best about the product?
I love when I can call them and the can pin point my problem when we are having problems with the phone system or when the phones have gone down
What do you dislike about the product?
I feel the only thing I dislike is that we do not have an agent on site
What problems is the product solving and how is that benefiting you?
We have had the phones not working at all and we have had calls not routing to the correct location
Just okay
What do you like best about the product?
It got the job done when needed. It helped me have a job so can't really hate it too much
What do you dislike about the product?
The amount of times I was unable to log in or severs were down.
What problems is the product solving and how is that benefiting you?
Placing orders and being able to clock in on time half of the time.
Recommendations to others considering the product:
Make sure your internet is tip top because my appliyof Cisco calling would always crash mid calls.
CISCO Calling is what you need.
What do you like best about the product?
All of our Phones at work are CISCO . Cisco provides great Phone Service. It is secured, easy to work with and the Call Quality is great. So far we had not anny Outages. Great Compny with great Quality Products.
What do you dislike about the product?
I do not have to say anything negative about CISCO calling as I not yet have encountered a problem. Great Product
What problems is the product solving and how is that benefiting you?
Client Callings, Product Callings, Ordering, Internel and External Calls.
Great no issues. Calls connected frequentey and it hardly went down, if at all.
What do you like best about the product?
I liked how easy it was to set up. We simply downloaded the dialer, and added our account. They we logged into a secure website and representatives were online. Cisco rarely dropped calls like I have seen in the three other phone services we used. Their customer service is outstanding! If I do have an issue it is solved ASAP
What do you dislike about the product?
I dislike setting up the initially caller account. I am not tech savvy, so setting up SIP was a bit technical but needed with most dialers anyways.
What problems is the product solving and how is that benefiting you?
I solved the need for a outbound and inbound phone system without phone lines. We have multiple DID's that allow our number to show as a local number just about anywhere. We also have many representatives utilizing the same campaign at a time.
Recommendations to others considering the product:
Try it out! They are doing something right between customer service and the product. Excellent solution for businesses.
Reliable conference calls with Cisco
What do you like best about the product?
My calls have never dropped with Cisco and conferences are easy to set up with clients
What do you dislike about the product?
Cisco would benefit from customizing wait time music
What problems is the product solving and how is that benefiting you?
All conferences done at the bank are with Cisco. Internal and external meetings are done quite easily with their system
Simple and easy for reports
What do you like best about the product?
Easy way to push pull all of the reports needed for AHT, ART, and SLAs.
What do you dislike about the product?
The interface could be a little more intuitive. It seems like the UI/UX needs a good facelift to be up to par with other software platforms.
What problems is the product solving and how is that benefiting you?
Calls inbound/outbound, and reporting around each.
Recommendations to others considering the product:
You need to have a good IT staff on hand to maintain. Cisco was great to help get up and running, but the support wasn't too great going forward.
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