Webex Calling
Cisco Systems, Inc.External reviews
660 reviews
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External reviews are not included in the AWS star rating for the product.
Great tool for multiple phone line industry
What do you like best about the product?
Cisco calling is great for our call center atmosphere. Although we do not have a large call center, we love features like being able to connect with calls to the appropriate person or representative. The automated attendants, audio, video and conference calls are a necessity.
What do you dislike about the product?
There have been outages in the past that take a while to recover fro and can pretty much stop business. It is rare but has a poor effect.
What problems is the product solving and how is that benefiting you?
Cisco has allowed us to perfect our calls and maintain professionalism. It helps us to track and monitor call control as well.
Cisco calling service
What do you like best about the product?
Feature rich product which makes it easy to manage multiple endpoints.
What do you dislike about the product?
Product is fairly technical and not very intuitive at set up.
What problems is the product solving and how is that benefiting you?
This software makes it possible to work with colleagues anywhere at any time.
Works great with Groove, but misses the mark on Local dialing
What do you like best about the product?
I really like the local dialing feature with Groove, but shows ID as Name Unavailable or other unknown
What do you dislike about the product?
shows ID as Name Unavailable or other unknown
What problems is the product solving and how is that benefiting you?
shows ID as Name Unavailable or other unknown which tells clients it may be a telemarketer in which it is ignored.
Recommendations to others considering the product:
Make sure you try it before commiting.
Amazing product
What do you like best about the product?
The best product you can think off. It works grest
What do you dislike about the product?
Nothing. I do not have any complaints about it.
What problems is the product solving and how is that benefiting you?
it works great in my company. Everyone loves it .
Simple and Easy to Use
What do you like best about the product?
I like the fact that Cisco calling provides multiple avenues for calls.
What do you dislike about the product?
Dislike that slow or difficult UI at times.
What problems is the product solving and how is that benefiting you?
Solving meetings with external and internal groups.
Best phones out there!
What do you like best about the product?
I love that we don't have to transfer numbers or move agents around when they leave or move offices. They can literally plug there phone in anywhere and get service and their number stays with them. Plus I have never had any technical issues with phone!
What do you dislike about the product?
The look of the phone is so boring lol!!
What problems is the product solving and how is that benefiting you?
Our agents are able to customize so much.
Great new Cisco experience.
What do you like best about the product?
The transition to the new, digital version has been fantastic for our office. I really enjoy the connectivity is had provided us with.
What do you dislike about the product?
I didn't like some of the presets our area had set up, but that was an easy fix. There weren't any dislikes due to Cisco Calling.
What problems is the product solving and how is that benefiting you?
We have better connected our office and shared lines and abilities.
Recommendations to others considering the product:
This has been a great move for our office. It's enabled our small office within a large community to stay better connected and share duties. The ease of the switch from regular phone service was really surprising and pleasant!
Switching to Cisco was great!
What do you like best about the product?
Cisco has great features and allows so many possibilities that my company could not previously do.
What do you dislike about the product?
Sometimes the features and capabilities of Cisco can be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Being able to have multiple calls at one time is one of the biggest, immediate benefits. Also, transferring calls is easy as well!
Recommendations to others considering the product:
Great features and capabilities!
Cisco is all I've used - and for good reason
What do you like best about the product?
Call clarity and ease of use from desktop to phone.
What do you dislike about the product?
Options screens on physical hardware could use an upgrade
What problems is the product solving and how is that benefiting you?
We use Cisco calling for all outbound outreach from our business development reps
Recommendations to others considering the product:
There's really no reason to go anywhere else. This is built for business. From the software to the hardware, we've had little to no issues with the system or its support.
Cisco Calling works the same as any other telecommunications provider
What do you like best about the product?
I think that they have very good call quality, audio doesn't cut out even on international calls,
What do you dislike about the product?
An easier auto-dial functionality for rapid fire calling to make the most of my prospecting.
What problems is the product solving and how is that benefiting you?
Cold calling, prospecting, pipeline, and net new business generation
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