Oversight
Oversight Systems, IncReviews from AWS customer
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Continuous Analytics Updates Keep Us Ahead of Travel Risks
What do you like best about the product?
Continuous updates to analytics that help us stay ahead of the risks with out travel spend
What do you dislike about the product?
Support team takes too long to resolve issues and does not always resolve issues correctly the first time.
What problems is the product solving and how is that benefiting you?
Improper payments; business courtesies
Customizable Audit Precision with Reliable Support
What do you like best about the product?
We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the team pinpoint risky areas while reducing manual workload. I also appreciate the good and timely support throughout the implementation process. It helps us target the risky areas for a manual audit and offers more risk categories. It's great that we can choose to auto-approve or auto-reject exceptions flagged by certain risk models. The overall accuracy is better with Oversight comparing to the old tool we used.
What do you dislike about the product?
I've been having some issues with data completeness when it flows from Concur into Oversight. Some expense reports were left as 'pending audit' and weren't actioned into Oversight until we reported the issue. Also, there have been duplicated exceptions flagged by Oversight due to system bugs. I think Oversight should have a system to monitor these issues and be the first to identify and report them, rather than us having to catch them. The initial setup wasn't easy, and it took a while for us to fine-tune the insights. However, it is totally understandable as we've been asking for customizations and descopes. It definitely worth the time to deep dive in to the insights while still in implementation.
What problems is the product solving and how is that benefiting you?
I use Oversight for custom audit risk models, helping my team focus on risky areas and reduce manual work with auto approvals or rejections for exceptions.
Empowers Smart Decision-Making with Ease
What do you like best about the product?
I use Oversight to identify risky transactions and ensure policy compliance. I really like Oversight's friendly interface and how it helps with big amounts of data. The interface helps us work efficiently and make smart decisions by reviewing and downloading data. The initial setup was very easy and user-friendly.
What do you dislike about the product?
I consider that a mailbox with replies from employees could be a very valuable improvement. With a panel menu that contains emails sent and replied to the employees. This feature will help to give follow up to cases that require it.
What problems is the product solving and how is that benefiting you?
I use Oversight to identify risky transactions quickly with its risk model, ensuring policy compliance without reviewing all transactions. It enables smart decision-making by analyzing large datasets efficiently through a friendly interface.
Good Fraud Detection, But Setup Hindered
What do you like best about the product?
I like the simplicity of using Oversight.
What do you dislike about the product?
I don't like reading and analyzing invoices/receipts. Another problem was that the system was cloned from a previous system that does not reflect our business processes and policies.
What problems is the product solving and how is that benefiting you?
I use Oversight to identify possible fraudulent transactions or those not in line with company policy.
Empowers Focused Audits and Streamlines Organization
What do you like best about the product?
This tool enables us to concentrate on the most critical audits, helping us identify significant policy issues that need to be addressed and reinforced through education. It also provides a centralized location for storing our communications and completed work, making it easier to keep everything organized.
What do you dislike about the product?
Some parts of the software are still in the process of "learning," which can make certain insights harder to utilize because of the presence of false positives.
What problems is the product solving and how is that benefiting you?
This tool is effective for identifying policy misuse and fraud. It also assists in refining company policies, educating employees, saving money, and maintaining a strong focus on risk management.
Exceptional Automation and Support Make Oversight Indispensable
What do you like best about the product?
I appreciate Oversight’s robust automation and system-driven controls, which consistently deliver a high level of accuracy and reliability. The platform significantly reduces manual effort, minimizes errors, and enhances compliance through timely and intelligent validations. I also value the responsiveness of the Oversight team—any new requirements or enhancements are carefully considered, prioritized, and implemented effectively. This proactive approach to continuous improvement makes Oversight a dependable and efficient tool for managing exception reviews and overall process governance.
What do you dislike about the product?
One area that could be improved is the handling of Discop’ed Related Exceptions. Currently, the system tags only one exception for auditor review, while the remaining exceptions tied to individual expense lines are closed automatically (DRE). This approach needs further review and validation. Ideally, only the expense lines without any exceptions should be auto-closed (DRE), while all exception-related lines should remain open for proper auditor review. Revisiting this logic would help ensure more accurate and thorough exception handling.
We have been waiting a long time for AI detection to be implemented for our APAC region, which is still on hold due to APAC region tax requirements.
We have been waiting a long time for AI detection to be implemented for our APAC region, which is still on hold due to APAC region tax requirements.
What problems is the product solving and how is that benefiting you?
Oversight provides more accurate and efficient analysis of duplicate expenses, both within the same employee’s submissions and across different employees, which greatly reduces the risk of duplicate reimbursements. Additionally, its vendor validation and keyword-based checks are extremely helpful in identifying potential issues, ensuring compliance, and improving the overall quality of expense review. These capabilities save time, enhance accuracy, and support stronger internal controls.”
Oversight Transformed Our Expense Auditing Process
What do you like best about the product?
Before we started using Oversight, we were only able to audit around 10% of our expense reports. Now, with Oversight, I feel much more assured that any policy misinterpretations are being caught and addressed promptly. Oversight scans a far wider range of expenses and employee patterns than our individual auditors could manage, allowing it to identify issues before reimbursements are made.
What do you dislike about the product?
The main drawbacks of Oversight stem from the way its AI interprets data. For instance, it sometimes flags expenses as potential duplicates even when the date, merchant, and receipt are all different. Additionally, the system may flag a 'suspicious keyword' that isn't actually part of the expense, but rather appears in an advertisement on the receipt, such as those from grocery stores or pharmacies.
What problems is the product solving and how is that benefiting you?
Oversight has been instrumental in helping us detect potential policy violations more rapidly and achieve wider compliance throughout our organization. While we are still in the initial phases of implementation and updating our internal procedures, we are already noticing daily improvements thanks to Oversight's program. Furthermore, requesting refinements is straightforward, which makes the program adaptable to a variety of different requirements.
Oversight AI Detect - Amazing one-stop solution tool for all expense audit requirements!
What do you like best about the product?
It's not just any extension but a complete tool with all solutions for T&E expense audits. I like auto-allocation of daily volume, email communication feature, and insights based on the parameters and thresholds
What do you dislike about the product?
As of now, nothing major, but would like to have GST Countries incorporated in the parameters for GST Bifurcation related findings.
What problems is the product solving and how is that benefiting you?
Locating the major risks with high dollar value and also capturing the other insights in post-payment audit module.
Uncovering insights Concur misses & driving streamlined review and compliance
What do you like best about the product?
The solution proved easy to deploy across the organization. Oversight provides visibility into risks and anomalies that are not effectively identified in Concur, such as receipts reused across employees, duplicate submissions and other compliance related exceptions. Additionally the tool contributes meaningfully to employee education and makes the review process more streamlined.
What do you dislike about the product?
There is opportunity to improve the accuracy of receipt recognition and keyword-based detection. Some duplicate cases are not consistently identified. Missing the audit trail timestamps for SLA calculations.
Initial customer support through Concur was challenging, but improved significantly.
Initial customer support through Concur was challenging, but improved significantly.
What problems is the product solving and how is that benefiting you?
Oversight addresses several key challenges in expense and compliance management that are not easily detected by Concur. These include duplicate or reused receipts, policy violations, and other anomalous transactions. By automatically flagging these issues, Oversight reduces manual audit workload, increases accuracy and supports employee education. The platform provides policy insights, deliver actionable alerts and improves operational efficiency.
Seamless and patient implementation with support throughout the process
What do you like best about the product?
The program achieves audit automation without drawing too many conclusions in the process. Depending on the organizational complexity, it amplifies the effect of the policies in place and uses common logic and knowledge to easily distinguish between a number of different scenarios.
It is a tool which enables the administrators to maximize their efforts when performing audit reviews on a daily basis.
The implementation process went really well, with multiple scenarios being discussed in the process and the team making additional efforts to understand the business and our organizational setup as best as they could.
It is a tool which enables the administrators to maximize their efforts when performing audit reviews on a daily basis.
The implementation process went really well, with multiple scenarios being discussed in the process and the team making additional efforts to understand the business and our organizational setup as best as they could.
What do you dislike about the product?
Given the system complexity, one thing to look into would be to simplify the learning material and move more towards interactive methods.
Many organizations are yet to make a "leap of faith" with the AI, so another thing would be to improve (or maybe further clarify) the customer support in the post-implementation period, to manage the expectations on both fronts better.
Many organizations are yet to make a "leap of faith" with the AI, so another thing would be to improve (or maybe further clarify) the customer support in the post-implementation period, to manage the expectations on both fronts better.
What problems is the product solving and how is that benefiting you?
We moved from almost non-existent Audit process to near-100% automated one
The sheer volume of reports processed reduces the strain on the Auditing team
Enforcing the policies and educating employees how to follow the processes
Bringing additional insight and understanding of what the employees are actually spending on
The sheer volume of reports processed reduces the strain on the Auditing team
Enforcing the policies and educating employees how to follow the processes
Bringing additional insight and understanding of what the employees are actually spending on
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