Oversight

What do you like best about the product?

Oversight has the AI ability to do the work that several human beings couldn't do. I would have to hire an entire team of people to accomplish the same amount of work and even then I feel like we would miss something that Oversight would have caught.

What do you dislike about the product?

If I had a dislike it would be on the integration. The amount of data that has to go from our system to Oversight and back is so great that it takes several hours to download and upload the data. I wish there was a way to have it around an hour instead.

What problems is the product solving and how is that benefiting you?

Oversight is actively improving their AI in such a way that it can keep up with the people who are trying to cheat our business out of T&E money. There are dishonest employees out there with capabilities to access AI now to break the rules so we need someone like Oversight on our side to fight back.

What do you like best about the product?

It allows us to identify patterns a human could not. It allows us to review all of our expenses processed globally

What do you dislike about the product?

without refinement the number of exceptions can be overwhelming

What problems is the product solving and how is that benefiting you?

Automating email reminders that previously required manual mail merges

What do you like best about the product?

The system is easy to navigate, with a clean, intuitive interface. It’s a much better option than the previous tool we used.

What do you dislike about the product?

Compared with our previous system, we’re missing the ability to set review thresholds for expense-type subcategories, which is proving problematic. In addition, it doesn’t check itemization or provide translation. Those features were included in the basic package in our previous tool, but here we would need to pay extra. Access is also subject to an additional charge, which was not the case with Appzen.

What problems is the product solving and how is that benefiting you?

It reduces the time we spend reviewing expense reports, which is cost-efficient. It also helps us focus our attention on what really matters, instead of reviewing items that don’t add value.

What do you like best about the product?

What I’ve found most valuable about Oversight is its ability to identify potential risks and anomalies in expense data. The platform is also very intuitive to use, and it supports different personalized solutions depending on what you need.

What do you dislike about the product?

There are many ways to summarize your research. This isn’t really a negative point, since Oversight cooperates with multiple partners.

What problems is the product solving and how is that benefiting you?

It stays focused on what actually matters. The ability to identify vendors through MC codes has helped us improve expense categorization and prevent potential fraud.

What do you like best about the product?

Continuous updates to analytics that help us stay ahead of the risks with out travel spend

What do you dislike about the product?

Support team takes too long to resolve issues and does not always resolve issues correctly the first time.

What problems is the product solving and how is that benefiting you?

Improper payments; business courtesies

What do you like best about the product?

We like Oversight for its audit risk model customization. We can customize what should or should not be flagged at a granular level, which helps the team pinpoint risky areas while reducing manual workload. I also appreciate the good and timely support throughout the implementation process. It helps us target the risky areas for a manual audit and offers more risk categories. It's great that we can choose to auto-approve or auto-reject exceptions flagged by certain risk models. The overall accuracy is better with Oversight comparing to the old tool we used.

What do you dislike about the product?

I've been having some issues with data completeness when it flows from Concur into Oversight. Some expense reports were left as 'pending audit' and weren't actioned into Oversight until we reported the issue. Also, there have been duplicated exceptions flagged by Oversight due to system bugs. I think Oversight should have a system to monitor these issues and be the first to identify and report them, rather than us having to catch them. The initial setup wasn't easy, and it took a while for us to fine-tune the insights. However, it is totally understandable as we've been asking for customizations and descopes. It definitely worth the time to deep dive in to the insights while still in implementation.

What problems is the product solving and how is that benefiting you?

I use Oversight for custom audit risk models, helping my team focus on risky areas and reduce manual work with auto approvals or rejections for exceptions.

What do you like best about the product?

I use Oversight to identify risky transactions and ensure policy compliance. I really like Oversight's friendly interface and how it helps with big amounts of data. The interface helps us work efficiently and make smart decisions by reviewing and downloading data. The initial setup was very easy and user-friendly.

What do you dislike about the product?

I consider that a mailbox with replies from employees could be a very valuable improvement. With a panel menu that contains emails sent and replied to the employees. This feature will help to give follow up to cases that require it.

What problems is the product solving and how is that benefiting you?

I use Oversight to identify risky transactions quickly with its risk model, ensuring policy compliance without reviewing all transactions. It enables smart decision-making by analyzing large datasets efficiently through a friendly interface.

What do you like best about the product?

I like the simplicity of using Oversight.

What do you dislike about the product?

I don't like reading and analyzing invoices/receipts. Another problem was that the system was cloned from a previous system that does not reflect our business processes and policies.

What problems is the product solving and how is that benefiting you?

I use Oversight to identify possible fraudulent transactions or those not in line with company policy.

What do you like best about the product?

This tool enables us to concentrate on the most critical audits, helping us identify significant policy issues that need to be addressed and reinforced through education. It also provides a centralized location for storing our communications and completed work, making it easier to keep everything organized.

What do you dislike about the product?

Some parts of the software are still in the process of "learning," which can make certain insights harder to utilize because of the presence of false positives.

What problems is the product solving and how is that benefiting you?

This tool is effective for identifying policy misuse and fraud. It also assists in refining company policies, educating employees, saving money, and maintaining a strong focus on risk management.

What do you like best about the product?

I appreciate Oversight’s robust automation and system-driven controls, which consistently deliver a high level of accuracy and reliability. The platform significantly reduces manual effort, minimizes errors, and enhances compliance through timely and intelligent validations. I also value the responsiveness of the Oversight team—any new requirements or enhancements are carefully considered, prioritized, and implemented effectively. This proactive approach to continuous improvement makes Oversight a dependable and efficient tool for managing exception reviews and overall process governance.

What do you dislike about the product?

One area that could be improved is the handling of Discop’ed Related Exceptions. Currently, the system tags only one exception for auditor review, while the remaining exceptions tied to individual expense lines are closed automatically (DRE). This approach needs further review and validation. Ideally, only the expense lines without any exceptions should be auto-closed (DRE), while all exception-related lines should remain open for proper auditor review. Revisiting this logic would help ensure more accurate and thorough exception handling.

We have been waiting a long time for AI detection to be implemented for our APAC region, which is still on hold due to APAC region tax requirements.

What problems is the product solving and how is that benefiting you?

Oversight provides more accurate and efficient analysis of duplicate expenses, both within the same employee’s submissions and across different employees, which greatly reduces the risk of duplicate reimbursements. Additionally, its vendor validation and keyword-based checks are extremely helpful in identifying potential issues, ensuring compliance, and improving the overall quality of expense review. These capabilities save time, enhance accuracy, and support stronger internal controls.”