Oversight
Oversight Systems, IncReviews from AWS customer
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I would highly recommend the Oversight tool. This has been a very positive experience for my company
What do you like best about the product?
The Oversight tool gives targeted exceptions to review based on user specifications, rather than random auditing. As time goes on, the user makes modifications to the system to allow the system to generate better results (e.g. less noise). I like with the new upgrade where you can see the receipt right within Oversight, rather than having to open Concur and find the expense report to review. This makes the review go much faster, especially for the more low risk items. It is helpful to be able to drill into exceptions by person to see if there are patterns. It is also helpful to e-mail directly from the system and receive the e-mails back into the system. This makes tracking e-mails and outstanding questions easy (and all of this is logged within the system). The customer service is excellent - very responsive and helpful. Stephanie is the best!!
What do you dislike about the product?
I would like to see the software only trigger one insight, rather than one item showing up in multiple insights. I know this is something Oversight is working on.
What problems is the product solving and how is that benefiting you?
Has helped with reviewing for credit card abuse and fraud. With reviewing the exceptions and contacting employees as needed, this makes employees know that someone is monitoring their credit card spending and making sure their purchases are related to business. It also identifies trending and patterns to do a deeper dive for potential misuse.
Recommendations to others considering the product:
I highly recommend the Oversight tool.
Ease of Use
What do you like best about the product?
The ease of use for this program has allowed the time to Audit to be cut in half. We have the ability to see images and contact our clients within the software. Great tool to use.
What do you dislike about the product?
I dont like the time it takes between receiving an outside email and the refresh rate that comes with waiting for it to load in the programmed software. The refresh rate has been difficult when writing notes and it pauses for moments and I must re-enter my data in after it refreshes.
What problems is the product solving and how is that benefiting you?
We are able to efficiently collect debts and allows to see what is against our policy.
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