In a word: Reliable.
What do you like best about the product?
It can be counted on, unlike many other systems I've used.
What do you dislike about the product?
It's a bit clunky sometimes and the education material should be updated but still a great product.
What problems is the product solving and how is that benefiting you?
Reliable backup of petabytes of data and trustworthy process designs from support.
Amazing Customer Service!
What do you like best about the product?
I have had a great experience with the Commvault customer support staff. They were accommodating and professional. I would not change anything with the implementation.
What do you dislike about the product?
I do not have anything wrong to say about this company. They have been the best!! If I were to have any complaints, its that I didn't get to spend enough time on the phone with Customer Support.
What problems is the product solving and how is that benefiting you?
Our previous backup solution lacked the capabilities that Commvault brings to the table.
Very reliable and User-friendly product.
What do you like best about the product?
Metallic is very user-friendly product in terms of Administration and Usage.
What do you dislike about the product?
That would be great if performance could be further improved for SharePoint backup!
What problems is the product solving and how is that benefiting you?
Do not need to worry about disk space utilization and reliablility.
10 year Commvault user
What do you like best about the product?
Really reliable program with very little day to day maintenance. Recovery is quick and works when needed.
What do you dislike about the product?
I really can't think of anything. Support are excellent when there's a problem.
What problems is the product solving and how is that benefiting you?
Disaster recovery and backups.
Commvault Review
What do you like best about the product?
The product is easy to setup and train other people in how to use it. We have a lot of users that do backups and restores for themself.
What do you dislike about the product?
Sometimes it takes longer to restore a file than I feel that is should, but there are a lot of variable in it to troubleshoot easily.
What problems is the product solving and how is that benefiting you?
We are able to take different types of backups for different situations.
The Most Complete Data Protection Platform
What do you like best about the product?
Commvault makes restoring our data quick and easy. No longer are we afraid to jump to a recovery point because we think it might be easier to troubleshoot an issue to resolution. If we know a restore will fix it, we just click a few times and voila!
What do you dislike about the product?
Commvault Backup & Recovery can do so much, it is sometimes difficult to know if I'm getting all the value I should be from it. I know there are things which would make our lives easier which we just haven't had time to setup or even discover.
What problems is the product solving and how is that benefiting you?
Commvault gives us a single pane of glass for all our data protection needs. We also utilize their eDiscovery and archiving functions, with data indexing to find data during claims and mediations and give employees access to their archived emails. We also backup all end user laptops and utilize the migration assistant to help switching to a new computer feel painless. No more worrying about if we missed manually transferring some data from the old machine.
Dependable and keeps up with the technology very well
What do you like best about the product?
The quickness of support responses and resolution. Tickets are only closed once they are solved or agreed upon.
In addition, they do get back to you when they say they will.
They don't hesitate to remote into your compter
What do you dislike about the product?
CommVault doesnt seem to keep up with NetApp technology.
Our ticket is as below:
As of Dec 2022, we upgraded the NetApp OnTap from 9.7P6 to the current version OnTap 9.10.1P8
According to NetApp SnapDiff v1 and v2 are deprecated and will not function in ONTAP 9.10.1 and later. Only SnapDiff v3 is supported in ONTAP 9.10.1 and later.
My manager needs to find out when CommVault will support SnapDiff v3?
What problems is the product solving and how is that benefiting you?
Being an all in one solution that works within our enviroment. It allows quick backup and restore and is very flexible for our needs at this time. It works with our tape backup system very well
A stable tool with a good support team making it simple to do a SaaS backup
What needs improvement?
My customers are not satisfied with the tool because there is a little trouble with the throughput of Metallic. If you go very large, you run into some problems, especially when moving things into the cloud and out of the cloud. This is not a problem of Metallic but a cloud provider problem. However, that's a normal thing we have with the cloud providers.
I wouldn't want any more features since, at the moment, it's very simple to do a SaaS backup and so on while doing more complex things since it is on-premises.
For how long have I used the solution?
I am a reseller of backup products, not only Metallic but also for Veritas, CommVault, and so on. I am trying to resell the solutions. I like to resell it in combination with our hardware. I am not interested in selling the solution for the cloud because that's not with our hardware. I am a partner of CommVault, so I resell Metallic. My company also has a partnership with Veritas and Veeam.
I have been dealing with Metallic for my customers.
What do I think about the stability of the solution?
The product's stability is good enough. But, you have to compare it with other products. For example, I am using Veritas, and I am using it for CommVault, perhaps at home for myself. For the rest, I am selling. I am not doing the implementation. I'm only selling it.
How are customer service and support?
Technical support is fine if you speak English. So, it is good enough if you speak English. If you prefer your native language, then it becomes a little bit more difficult.
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
Speaking of Metallic's competitors, they have an advantage in terms of pricing and buying deals or doing some more things in a smarter way. For example, Veritas provides better tools than Metallic.
What other advice do I have?
You need something in the cloud to do the backup. For example, I use CommVault on my laptop from work, and we use Commvault in the cloud, which is very easy and very good to use. Not Metallic, but with only Commvault, we are backing up to the cloud and our desktop. So, we can use it everywhere. If you have some problem, then you can restore it at home, which is very nice. It works very fine.
My suggestion to others is to size it correctly. I do recommend the products.
Overall, I rate the solution an eight out of ten.
Provides efficient availability of servers and administers multiple solutions
What is our primary use case?
We use Commvault HyperScale X for effective backup, recovery, and archiving of hardware and software solutions.
What is most valuable?
The product has the best features for scaling up and administering all the solutions from a single platform. They provide a duplication database as well.
What needs improvement?
There is room for improvement in the data center application running on the cloud for the platform.
How are customer service and support?
The technical support is good. However, the support company is quite expensive.
How would you rate customer service and support?
How was the initial setup?
We provide a complete installation for the product. It has medium complexity. One can set it up by reading the documentation. But in many cases, one needs technical support from the vendor or partner.
What's my experience with pricing, setup cost, and licensing?
In our country, hardware solutions are very expensive. But the product is very competitive for pricing in some countries because it is possible to set up Commvault hardware with other vendors like HP, Lenovo, or SuperMicro using its certification.
What other advice do I have?
The product provides the availability of servers. If one server is down, the other two work in that space. You get all solutions in one product and don't have to worry about the type of server, storage, or switch network you need to buy to set up the backup software.
I rate Commvault HyperScale X a nine out of ten.
Very convenient.
What do you like best about the product?
So easy to use and very very user friendly platform.
What do you dislike about the product?
I can not think of anything that is really bad.
What problems is the product solving and how is that benefiting you?
The main thing i do not have to do is to sit and do backup manually.
