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Reviews from AWS customer

3 AWS reviews

External reviews

198 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Meenakshi V.

One stop solution for backup

  • June 20, 2023
  • Review provided by G2

What do you like best about the product?
Using a Metallic backup can often be more cost-effective compared to building and maintaining an in-house backup infrastructure. You save on upfront hardware and software costs, as well as ongoing maintenance and upgrade expenses. Additionally, metallic backup solutions often offer flexible pricing models, allowing you to align costs with your specific backup requirements.
What do you dislike about the product?
When you rely on a metallic backup solution, you are essentially entrusting your data to a third-party provider. This means that you depend on the provider's infrastructure, policies, and security measures. If the provider experiences any downtime, data breaches, or other issues, it could impact your ability to access or recover your backups.
What problems is the product solving and how is that benefiting you?
Metallic backup ensures that your critical data is protected and backed up regularly. It provides an additional layer of security and reliability for your data, minimizing the risk of data loss due to hardware failures, natural disasters, or human errors.


    reviewer2214615

A solution for backup that can be deployed in a short span of time with minimal resources but needs to improve its price

  • June 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

The solution is used as a backup for Office 365 workloads.

What needs improvement?

Pricing and functionality can be improved. The way to configure is not as simple as the configuration itself, nor is adding users within the backup scope.

For how long have I used the solution?

I have been using Metallic for more than three years. I am an end user. I am using the solution's latest version of the solution in my organization.

What do I think about the stability of the solution?

The solution's stability is excellent.

What do I think about the scalability of the solution?

The solution is scalable.

Also, it is used by 380 users.

I rate the solution's scalability a nine out of ten.


How are customer service and support?

The customer support is not good. There should be fast responsiveness and more proficiency when solving the issues or when helping solve any issues. I rate customer support a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

Some configurations could have been simpler, and the recommendations could have been more precise in allowing only certain users to be included in the backup scope. We could use group membership. Based on the user's group membership, they would be included in the backup scope. It's pretty simple, so if a user belongs to Group A, they will be included in the backup scope, and if not, then they won't be.

The deployment took two days, and one engineer was required for it. If you refer to maintenance as the procedures to test the restore and the options or directions, there's something else.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. The subscription is based on a monthly basis. There are additional costs that vary depending on the size of the backup.

What we had before was that each user needs to be licensed. We purchase the required number of licenses and are priced accordingly per license. This pricing is independent of the backup data. Now, Metallic has changed, and the pricing is either per user or per license, in addition to the amount of backed-up data.

What other advice do I have?

It supports SharePoint Online, OneDrive, and other services.

Overall, I rate the solution a seven out of ten.


    Nayan Kumar S.

Best place for backup data sacurely

  • June 11, 2023
  • Review provided by G2

What do you like best about the product?
A wide array of backup methods by Commvault Backup & Recovery is what I like the most. And another best thing is it has robust disaster recovery capabilities, which enables organizations to replicate their data to secondary sites or cloud environments, ensuring business continuity in case of system failures or disasters.
What do you dislike about the product?
There are significantly fewer cons to this, but I can say that for Begineer, it will take some time to understand due to its comprehensive functionality and capabilities. And for small businesses or organizations with tight budgets, it makes them less affordable.
What problems is the product solving and how is that benefiting you?
Commvault Backup & Recovery enables organizations to recover their data efficiently and precisely. The solution offers granular recovery options, allowing users to restore individual files, emails, databases, or even entire systems as needed. The advanced search capabilities make locating and retrieving specific data within backups easier, saving time and effort during the recovery process.


    Wholesale

CommVault B&R review

  • May 31, 2023
  • Review provided by G2

What do you like best about the product?
At the time, it was a decent backup software, never had major issues
What do you dislike about the product?
Not at all cost-effective, complex to use for people not familiar with the program, and very hardware dependant. Would not recommend
What problems is the product solving and how is that benefiting you?
At the time, it was significantly better than our previous backup software used. Deduplication engine was quite impressive


    Mahmoud Dabash

Has good scalability and helps us back up virtual environments effectively

  • May 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for mail archiving and sync application features. We can back up the virtual environment with its help.

What needs improvement?

They should provide more integration with OpenShift for the solution. Also, its support could be better.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

I rate the solution's stability as an eight.

What do I think about the scalability of the solution?

We have four solution users in our organization. I rate its scalability a nine.

How are customer service and support?

The solution's technical support team resolves the queries efficiently. However, it takes time to respond.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used IBM Spectrum Protect before. I have attended training sessions and implemented them as well.

How was the initial setup?

The solution's initial setup process is complicated. One needs to know the product in-depth for easy deployment. It takes a couple of hours but depends on the type of environment. Also, one executive with good knowledge can conduct its maintenance process efficiently.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is reasonable. I rate its pricing a nine.

What other advice do I have?

I recommend the solution to others and rate it as an eight.


    Muhammad Azeem Nagori

A highly scalable solution that provides multiple capabilities under one common interface

  • May 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

It is a good solution in the enterprise market and serves as an enterprise solution. It is a leading solution. So, you have different kinds of workloads. My customers have a type of workload that the solution supports. Either you can have the solution on the cloud or on the on-premises version. Also, there are different kinds of workloads, like Oracle, SQL, MySQL, or MongoDB. Normally, you will not find all kinds of workloads in one product.

What is most valuable?

Auxiliary (aux) copy and DASH copy are the most valuable features of the solution.

What needs improvement?

In GUI, some of the features have been divided. So one is the browser-based command center, and then the old interface with CommCell browser. They have to add more features and functions that are the same as whatever is there in the command center. We prefer that because, otherwise, we have to do two different interfaces for different kinds of jobs. We cannot do some jobs in the old interface with CommCell browser since we have to go into the command center.

Whatever Commvault Complete Data Protection has, they need to improve. Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved.

For how long have I used the solution?

I have experience with Commvault Complete Data Protection for more than fifteen years. Also, I have used the solution within the last twelve months. Regularly, our company has been supporting our customers with the setup process. Lately, we have been involved in the implementation of HyperScale from Commvault. So we support our customers regularly. I think maybe a month or a month and a half ago, we implemented Commvault's HyperScale solution. We are using Commvault Version 11.28.

What do I think about the stability of the solution?

The solution is good sometimes in some environments. But sometimes, in some environments, it has to be improved. On the network backup, it has to be improved. If, almost across the networks, one has different VLAN backups, the performance backup is sometimes degraded due to the network configuration and because of the load on the network. Stability-wise, I rate the solution a six out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Currently, one of my customers has an almost one-petabyte backup solution. So, it was increased from gigabytes to petabytes. It can be increased if you have a big setup in place. With HyperScale Appliance, it is easy to expand the server. It will just expand your capability and the storage capacity, and a few other capacities in the solution. Scalability-wise, I rate the solution an eight out of ten. I have around fifteen big customers. There are a lot of customers of the solution who use it, with other vendors supporting it. The solution has quite a big market for the solution.

How are customer service and support?

If the support we receive is from India, then sometimes we have a problem since it takes time owing to the fact that initially, a few people handle the issue before forwarding it to the next level. Maybe some years back, the support was from Australia, the UK, Canada, or the USA, and sometimes from Germany or some European nation, which was very good since there were very qualified people in their team who could resolve our issues within an hour. After they shifted some backup support to India, they included people who operate at a basic or initial level. So, they start troubleshooting, but we think that it's just killing time so that they can get some other people to intervene. I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We provide solutions depending on a customer's requirements and setup. We also provide solutions like Rubrik and Veeam. I did not work with Veeam, but Veeam is mainly for on-premises virtualization. Its workload is very limited. Also, the expandability and scalability have limitations. However, if you have VMware Hypervisor on your premises, then the solution is okay.

How was the initial setup?

If one has some kind of initial knowledge of any kind of backup solution like Veritas NetBackup, then it will be a little bit easy to implement the solution and then understand the architecture. But if you don't have the knowledge of any other solutions, then it would prove to be a learning curve of tasks related to implementation and administration or designing.

On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup a five.

Depending upon the solution, sometimes the deployment can be done within one day or within half a day, especially if you have a small setup. But if you have a big and complicated setup, it will take days to implement. It also depends on how complicated the infrastructure the customers have in their environments.

We have to definitely follow steps before we implement the solution. Before we implement any other agents or media agents, we have to implement ComCell, the main backup server, then the media agent, and then the client. This sequence has to be thorough. For updating any page or anything like that, we have to follow the same sequence, which includes the backup server, the media agent, and the client.

What's my experience with pricing, setup cost, and licensing?

Pricing is quite expensive, though I don't exactly know the prices. It is expensive compared to other products because it's for an enterprise setup and not for a small setup. On a scale of one to ten, where ten is the highest price, I rate the pricing an eight.

What other advice do I have?

This software features a single interface that covers all essential functions, including core data management, backup, restore, copy, and DR. It eliminates the need to access the client side and simplifies the configuration process. The centralized configuration makes installation easy. Additionally, the software supports a wide range of platforms, including Linux, Oracle, SAP, and Microsoft versions, unlike some older products, such as Veritas NetBackup, which doesn't have the latest version support in their solution. Sometimes, even Microsoft products don't have the latest version support.

I like the product because of its simplicity and the fact that it provides one single interface for managing everything, including storage, data, and policies. Additionally, there is no need for any configuration on the client's end. Even with 500 clients, you don't have to individually configure the solution for each one. Instead, you just need to install a push agent, which is a small agent, and all tasks can be performed from a single interface. Moreover, the product offers comprehensive support for different software versions. Whether it's upgrading from Exchange Server 2016 or Exchange Server 2013 to Exchange Server 2019 or Exchange Server 2020, or using Oracle version, or other releases, they have immediate backup solutions available, ensuring compatibility during upgrades.

Overall, I rate the solution an eight out of ten.


    NIKITA S.

one of the best backup Backup & Recovery tool in the market

  • March 25, 2023
  • Review provided by G2

What do you like best about the product?
commvault backup and recovery provide enterprise solutions supporting all types of agents like MYSQL, Oracle, VMs etc. it is a best tool for backing up, copy replication.
What do you dislike about the product?
Configuration and set up the environment in commvault is little bit tough for beginners. Compared to other tools, Cost is high for small businesses.
What problems is the product solving and how is that benefiting you?
Commvult supports all types of agents to be backup up with the advanced feature. The workflow feature helps to customize the work and reduce the man effort. Reporting helps to get the failure details and changes made to the environment.


    Shweta D.

Commvault Review - Backup Tool

  • March 21, 2023
  • Review provided by G2

What do you like best about the product?
Commvault provide more reliable and advance feature than other tools. We can take the backup of any agents with any types of backup types and restore it as per requirement.
What do you dislike about the product?
Commvault is little bit expensive side especially for small and mid range business. Otherwise it is good backup and disaster tool.
What problems is the product solving and how is that benefiting you?
We can take backup of any range of servers and VMs present in environment.
We can easily restore the data within the retention period.


    Kavi R.

Commvault user experience review

  • March 21, 2023
  • Review provided by G2

What do you like best about the product?
The commvault backup tool is easy to configure once the network is established . It has options to manage all parameters for backup and restore
What do you dislike about the product?
There are lots of options and parameters available in the tool. Hence it is sometimes difficult to remember where the required option is located .
What problems is the product solving and how is that benefiting you?
We use it for daily incremental and weekly full backup of oracle database.
Also we use it for taking file system backup


    vaibhav j.

Exremely flexible backup and recovery tool

  • February 19, 2023
  • Review provided by G2

What do you like best about the product?
its flexibility to integrate with different hardware and software , its crossplatform so very easy to integrate amond complex IT infrastructures. it is also very easy to use
What do you dislike about the product?
The customer support from Commvault team is some times not up to the mark. the cost is very high as compared to alternatives. Maintenance requires very skilled personal just to manage the platform
What problems is the product solving and how is that benefiting you?
We have a very complex IT infrastructure having Windows, linux, VMware cloud solutions which require a very complex level of Backup of data . Commvault is very easy to integrate across our infrastructure