Radish Systems provides ChoiceView. It's a new kind of voice-and-visual phone call positioned between a voice call and a videoconference. ChoiceView opens the door for a new generation of Visual IVRs, Visual Bots and Visual Live Agent positions. It delivers an enhanced user experience on the types of calls we make everyday. ChoiceView works with any phone and any network. It doesn't even require a smartphone. It improves automated and live agent operations in contact centers and provides a new voice-and-visual experience for customers.
ChoiceView Visual Agent is unique in the industry. It allows contact center agents to visually share information with callers — instead of reading it back from their screen — while continuing to talk on the same phone call. ChoiceView is a smarter way to convey information that's better than a voice call and not as complex or disruptive as a videoconference. It makes life easier for contact center agents and improves contact center efficiency.
ChoiceView Visual IVRs and Visual Bots are unique in the industry. ChoiceView adds visual capabilities to the Amazon Connect platform. As a result, ChoiceView Visual IVRs provide all the standard Amazon Connect functionality -- AI / machine learning, Lex, Polly, call processing, integration points, reporting, and tools -- as well as the ability to send visual information. With ChoiceView, an Amazon Connect contact flow controls the voice-and-visual call itself without requiring additional proprietary components or integration. Therefore, ChoiceView Visual IVRs are easy to deploy, program, enhance, and maintain.
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