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About SpiceCSM

SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives. Born in 2008 out of a Business Process Outsourcer SpiceCSM was developed to enable business transformations by connecting disparate systems and overlaying them with a work-flow and business rules engines, intelligent robotic process automation, and a unified interface. The resulting digital ecosystem provides greater workforce efficiency and enhanced customer experiences, while decreasing compliance risks and costs across an organization.

SpiceCSM


SpiceCSM Products (4)
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The SpiceCSM Automation Suite allows users to easily enable Intelligent Robotic Process Automation across any accessible application or data source, using a low-to-no code interface. Using the Visual Process Editor, you can create fully automated processes that apply conditions to data variables from...


The SpiceCSM Engagement Suite Essentials provides contact centers the ability to better engage with their customers through a Unified Agent Interface that includes a CRM and Ticketing platform, and embeds the Amazon Connect agent within the application. Easily customize the CRM for multiple customers...


SpiceCSM Engagement Suite Plus combines the Engagement Suite Essentials (Unified Agent Interface, Embedded Amazon Connect Agent, CRM, Reporting & Dashboards) with a robust work-flow engine and business rules. With our easy to use GUI Process Editor you can build guided processes that can apply complex...


SpiceCSM Engagement Suite Developer gives Contact Center leaders all of the tools necessary to easily enbable the Customer Engagement Hub. Unleash the full capabilities of the SpiceCSM Engagement Suite with low-to-no code development tools that allow you to integrate any system or data source into...

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