Smart city: Work order management
Auto-create work orders and dispatch crews with smart monitoring of connected city assets.
Connected cities need automated dispatch of response teams when abnormalities are detected. Monitoring and response automation works with connected devices to present normalized and contextualized data that enables anomaly detection and real-time dispatching of response teams.
Solutions
KloudGin
KloudGin Intelligent Field Service Cloud is a fully-integrated suite for mobile work order management. With KloudGin, IoT device signals can be contextualized based on patterns, thereby identifying service needs at these assets.
KloudGin then automatically creates a work order, finds the best crew based on factors like skill set as well as location, and dispatches the work while enabling mobile work order execution. KloudGin is designed to leverage current mobile, big data and IoT technologies to deliver real-time data for routing, scheduling, inventory management and response teams. For government institutions, the real-time data collection delivered to the cloud, allows for alerts and analytics to provide actionable insights to assist with crew management and dispatch centers. This process saves time, resources and money while ensuring improved operational efficiencies.
California Water Service (Cal Water) is the third largest water utility in the country, serving approximately two million people in four states and completing over 200,000 work orders annually.
In 2015, Cal Water deployed a KloudGin mobile work order management system on AWS, featuring a single-scheduling optimization engine and a simple mobile user interface for field representatives in both online and offline modes. Cal Water can quickly schedule work orders and empower employees to complete assignments and provide timely customer communication.
KloudGin’s solution has helped transform Cal Water into a forward-looking utility that embraces the cloud to improve operational efficiency, safety, and customer satisfaction.
- Michael Luu, Vice President of Customer Service and CIO, California Water Service
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