Genpact Delivers Innovative Services to Customers Faster by Running Critical Applications on AWS

Genpact is a global professional services company dedicated to delivering outcomes that transform businesses. The company serves 800 clients across the globe in industries including financial services, consumer goods, retail, healthcare, manufacturing, and technology.

Mohan Kumar, cloud engineering lead at Genpact, says, “We partner with our clients to identify their key challenges and create innovative solutions based on process, data, technology and AI expertise to help them overcome those challenges and deliver transformation at scale.”

“If we wanted to test new applications, we would typically spend 12–16 weeks to procure and provision new servers,” says Santhosh Srihari, cloud & operations lead at Genpact. 

To increase innovation agility, Genpact engaged Amazon Web Services (AWS) Professional Services and migrated its application environment to AWS. The company established a global AWS Landing Zone, with an exclusive zone for its business in China, allowing customers to set up a multi-account, scalable, and secure AWS environment. Srihari notes, “Our custom AWS Landing Zone has helped Genpact ensure resource deployments are in sync with global regions and that new account organization units are able to automatically deploy resources on demand."

Genpact leverages AWS Service Catalog to govern infrastructure-as-code templates, AWS Config to deploy a compliance-as-code framework, and Amazon API Gateway to create application programming interfaces (APIs) at scale. The company migrated 45 business-critical applications, including customer-facing applications and core services such as Active Directory, from its on-premises data centers to AWS. In total, the company shut down over 1,300 physical servers and decommissioned 14 data centers.

To bolster security, Genpact implemented AWS Identity and Access Management (IAM), defining detailed roles for functional teams in its global organization. Furthermore, Genpact’s AWS infrastructure yields proactive security insights the company uses to thwart potential threats. Should an issue occur, engineers can perform a root cause analysis to understand the error and avoid a recurrence.

“We’ve improved our security posture with the ability to manage security from a central location on AWS, deploying rules that are specific to our technology and blocking malicious events,” Srihari says. In collaboration with AWS Professional Services, Genpact embarked on an Experience-Based Acceleration (EBA) program, a step-by-step transformation methodology that expedites the AWS Cloud migration journey by empowering internal teams. “EBA was a highly collaborative experience, mobilizing teams to work towards a common goal by breaking down silos and removing blockers to accelerate and scale cloud adoption,” says Kumar.