HERE Location Suite Integration for Amazon Connect

Take the guesswork out of location services for customer support

Solve complex location problems such as tracking your order, efficiently creating routes, and quickly create maps with the HERE Technologies Amazon Connect integration. This solution empowers enterprises to improve customer experience, save money, and utilize location service data. Utilizing HERE Technologies, businesses can accurately let customers know where their products are, when they will arrive, and more. This can reduce call center costs and provides a happier and shorter customer experience. For customer service professionals, HERE allows faster and more accurate results.

This solution is supported by an AWS Quick Start and optional consulting offers crafted by AWS Partner Network (APN) Competency Partners.

here-location-services-solutionlockup-solutionspace
  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Learn
  • Learn

    Solution highlight:

    • Amazon Connect provides an easy-to-use, self-service solution for businesses looking to migrate their contact center to the cloud. Based on the same technology that powers Amazon’s customer service engagements around the world, Amazon Connect is battle-tested to support millions of customer interactions
    • The HERE Integration for Amazon Connect improves customer service and supports contact center capabilities by integrating geodata and out of the box location services solutions. Thereby, reducing call times, guesswork, and lowering costs, enabling businesses to efficiently and effectively deliver goods and services
    here-solution-image-solutionspace

    Key Features:

    • Geocoding: Resolve address positions via HERE Geocode
    • ETA/Routing: Determine ETA/proximity via HERE Routing
    • Customization: Overlay task relevant information on map
    • Voice Input: Use Amazon Lex to obtain interactive input
    • Geovisualization: Create a map with HERE location services
    • Messaging: Communicate with customers via SMS or other services  

    APN Partners with validated Amazon Connect capabilities deliver Contact Center implementations, integrate relevant AWS services, and accelerate the ramp-up of new users. This solution was developed in collaboration with HERE Technologies, an APN Advanced Technology Partner.

  • Launch
  • Launch

    HERE Technologies collaborated with AWS to develop a Quick Start Amazon Connect integration that enables organizations to offer better customer experiences in Amazon Connect by providing HERE location services.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

    APN-Logo_Color_380x186-SiteMerch_Editorial
  • Purchase
  • Purchase

    The HERE Location Suite is available directly from HERE Technologies. Click below to see the plans and pricing.

    HERE logo

Learn more about Amazon Connect