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Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The CS Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require...
OpenText Qfiniti Explore delivers agent experience management and workforce engagementapplications for use with Amazon Connect. Through a set of Agent Experience Management capabilities your Amazon Connect ecosystem will be capable of: * Tracking and analyzing agent performance and attendance. * ...
The Pronetx Support Experience will optimize and extract the most business value out of Amazon Connect and the rest of your customer experience solutions leading to greater efficiency, visibility, and scalability. Our team of Amazon Connect and Customer Experience experts will focus on tailoring...
Relative Insight AI Text Analytics analyses the open end questions and other text data associated with your key customer metrics. By understanding the language that customers use and the difference between them, you gain a detailed understanding of the root causes of why your NPS, CSAT and CX...
The T-Metrics CX-2025 delivers an advanced blended omnichannel solution, via its universal cloud platform, by integrating with most leading UC vendors voice infrastructure with unrivaled security and at unprecedented scale.
Winking Owl executes the steps users take through different voice and digital channels and checks system reactions, proactively notifying you of anomalies. For example, through virtual users, easily test your IVR by choosing specific routes, navigate and complete operations on WEB support, check...
Authsignal's drop-in digital identity authentication platform enables enterprise and mid-market businesses to verify and authenticate customer identity, mitigate fraud, and secure customer data, all via a single API. Deploy Multi-Factor Authentication / Passwordless Authentication and Passkeys in...
AutoInsights: Transform Your Business with Advanced AI-Driven Voice Analytics Product Description: AutoInsights is a cutting-edge SaaS platform designed to revolutionize the way small to medium-sized enterprises understand and interact with their customers. Through the power of artificial...
ServiceNows products hosted on AWS as well as ServiceNows integrations with AWS help bridge the gap between the cloud of today and the cloud of tomorrow. ServiceNow Next Generation Contact Center helps your organization automate and streamline work to improve employee productivity and handle...
Nubity is the leading provider of cloud contact center and customer experience improvement solutions. Nubity created a contact center solution based on amazon Connect that has different modules that cover the most common needs of contact centers of different industries and company sizes. Nubity...
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