Powered by CX-focused tools, our Intelligent Desktop provides: a user-configurable Agent Stats Dashboard, the ability to create bespoke agent/consumer Guided Interactions to maximize outcomes, and a BI/Analytics reporting tool for comprehensive contact center performance measurement and management.
Powered by CX-focused tools, our Intelligent Desktop provides: a user-configurable Agent Stats Dashboard, the ability to create bespoke agent/consumer Guided Interactions to maximize outcomes, and a BI/Analytics reporting tool for comprehensive contact center performance measurement and management.
This version of SingleComm Intelligent Desktop for Amazon Connect is not available to new customers.