Overview
XAPP AI's Conversational Self Service for AWS CCI provides a quick and easy way to get a conversational virtual agent answering questions for your customers based on the content in your existing publicly available web based help center.
Conversational Virtual Agent - Chat and Voice
- Available instantly, 24/7 with live agent hand off capabilities
- Web chat and Voice channels available out of the box
Get started in under an hour with infinite scalability and customization
- No new content or design needed, we leverage existing help center
- Customize with no code user interface or extend with custom code
Safe and secure, runs on your AWS account
- All customer data stays on infrastructure you control
- Telemetry data is anonymized and scrubbed before sent to Optimal Conversation Studio
Optimize over time to continually provide a better customer experience
- Leveraging Optimal Conversation Studio's Machine Teaching workflow to increase performance
- Extend with OC Studio to support conversational transactions across voice and chat channels
Note: (1) This product will deploy services on your AWS account which will incur additional charges that you are responsible for. Please see https://documentation.xapp.ai/docs/infrastructure/infrastructure-aws (2) If the provided tiers do not satisfy your needs, contact us here https://xapp.ai/css4cci/ (3) Your subscription will be applied to an organization, where all apps in the org will count towards the subscriptions usage.
Highlights
- Conversational Virtual Agent for Chat & Voice
- Get started in under an hour with infinite scalability and customization
- Safe & secure, runs on your AWS account
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
CSS4CCI Pro | 45,000 contacts / 4,000 pages ingested / 20,000 test executions | $4,799.00 | |
CSS4CCI Pro Free Trial | Get started on Pro with a 30 day free trial | $0.00 | - |
Vendor refund policy
No refunds offered
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Self-service, Email, Phone support@xapp.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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