Sold by: Fuama
Deployed on AWS
AWS Free Tier
AI-powered contact centre platform with real-time caller intelligence, AI co-pilot, and autonomous voice agent. Browser-based, AWS-native, zero hardware.
Overview
IntelliConnect is an AI-powered customer intelligence and contact centre platform that transforms manual, disconnected call centres into intelligent, efficient operations. It combines three layers of AI capability: a Real-Time Customer Intelligence Engine that matches caller ID, pulls customer profiles, account status, and transaction history in under 2 seconds; an AI Agent Co-Pilot powered by Amazon Bedrock that delivers real-time suggested responses, complaint classification, and escalation recommendations; and an Autonomous AI Voice Agent that resolves Tier-1 complaints end-to-end, including balance enquiries, transaction status, and PIN resets, without human involvement. The platform supports Nigerian Pidgin, Yoruba-English, and Hausa-English code-switching, and includes pre-built integrations with Finacle, T24, and Temenos Flexcube.
IntelliConnect offers three AWS-native deployment modes: Amazon Connect (Enterprise), FreeSWITCH on EC2 (Professional), and Asterisk on EC2 (Starter), giving organisations the flexibility to choose their telephony engine while keeping all workloads on AWS. The browser-native WebRTC dispatcher requires zero hardware investment: agents need only a Chrome or Edge tab and a USB headset, eliminating desk phones, softphone installations, and VoIP hardware. This makes it ideal for organisations with strict IT security policies that block software installations.
Key benefits include reduced contact centre operating costs, 60% shorter call handling time, and the ability to redeploy 60-70% of agents to higher-value work. The platform delivers real-time analytics, live call transcription, AI-driven intent classification, and full call recording, all hosted on AWS with encryption at rest and in transit, MFA enforcement, and defined RPO/RTO targets. Available in tiered pricing for microfinance banks, mid-tier institutions, and Tier-1 enterprises, IntelliConnect scales from a 20-agent community bank to a 500-agent enterprise deployment.
Keywords: AI contact centre, voice agent, agent co-pilot, customer intelligence, Amazon Bedrock, Amazon Connect, WebRTC, browser-based, natural language understanding, speech-to-text, call analytics, omnichannel, financial services, banking, airline, insurance, telecommunications, B2B SaaS, AWS Marketplace, no hardware, cloud contact centre, intent classification, multilingual, emerging markets.
Highlights
- AI-Powered Contact Centre with Zero Hardware: Deploy in three AWS-native modes with a browser-based WebRTC dispatcher, delivering real-time caller intelligence, AI co-pilot support, and autonomous voice agents that cut call handling time by 60% and reduce operating costs, all without desk phones or software installations.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
IntelliConnect is provided free of charge on AWS Marketplace. Because no fees are collected for this product, no refunds are applicable. If you experience any issues, require support, or need to cancel your free subscription, please contact our support team at support@fuama.org for assistance.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Fuama Technologies Limited provides first-line support for IntelliConnect. All customers receive access to our support portal, email, and phone support. We offer:
Technical assistance for deployment, configuration, and troubleshooting.
Security incident escalation via Hashdata for compliance and security-related issues.
Regular updates, patches, and access to our knowledge base and documentation.
Enterprise customers receive a dedicated support manager and quarterly health checks. Support is included in the subscription; premium support options are available upon request.
Support Hours:
Critical : 24/7
Standard : Monday to Friday, 8:00 AM - 6:00 PM WAT
Support Contacts:
Email: support@fuama.org
Phone: +234 703 814 3715
Portal:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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