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ProServ

Overview

Call Center Services provide call centers with the best possible context from connected cars to help customers in moments of anxiety and distress. Towards the call center partners, this product offers an API and a client portal to standardized safety and security services with proven performance. Towards the connected car back-end, standardized APIs integrate your vehicles and relevant data with the service. As a managed service run on AWS, WirelessCar’s suite of Call Center Services provides support for:

  • Emergency Call (eCall) and Automatic Collision Notification (ACN)
  • Breakdown Call (bCall) / Roadside Assistance (both car and smartphone APIs)
  • Concierge Call / Information Call (iCall) with Navigation Support (Send POI to Car)
  • Stolen Vehicle Tracking (SVT)
  • Remote Start Inhibit (RSI)
  • Theft Alarm Notification (TN) to call centers
  • Remote Services(Door lock/Unlock, Remote Alarm Management,etc.)

Benefits

  • Flexible integrations to fit your needs —Low integration efforts reduce time-to-market, enables global scalability, and lowers maintenance costs.
  • First-class call assistance for drivers—By providing call center agents with data about the customer, the vehicle, and its current status, you can enhance and improve services, launch new ones, and offer a better end-customer experience overall.
  • Globally proven protection of vehicle and driver data—Our product protects both vehicle data and personal/driver data. It is a secure product, one that is in operation in multiple markets and whose performance has been proven globally by the millions of users and vehicles depending on it.
  • Initiate calls via cockpit button, IVI or companion app: Gone are the days that only the buttons in the car would provide the digital experience. With both car and app APIs, customers can seek help through your existing companion app, or on the IVI for a fully digital experience.
  • Web-based application for agents—A built-in, web-based application for agents improves efficiency while also reducing training costs fully re-written in 2024. Additionally, it contributes to streamlining and standardizing processes and operations across different call centers.
Sold by WirelessCar
Categories
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

When you choose Call Center Services, you are investing in a platform designed for scale, reduced complexity, and shortened time-to-market. Our support model emphasizes a seamless digital service experience that is essential for distinguishing your offerings in the competitive automotive market. Here’s what you can expect:

  • 24/7/365 Service: Our commitment to service excellence is unwavering. We manage and maintain service quality and availability round-the-clock, all year long, ensuring that our solutions are always operational and meeting the high standards we set together.
  • End-to-End (E2E) Management: Navigating complex ecosystems with multiple software providers requires robust E2E management, which we provide to ensure seamless integration and operation.
  • Customer-Centric Approach: By always wearing "end-user glasses," we proactively manage and improve our deliveries, focusing on creating exceptional user experiences and setting high industry standards.
  • Advanced Life Cycle Management: We offer comprehensive lifecycle management to accommodate the unique technological needs of your vehicles, covering various telematics control units (TCU) models and software versions.

Our SaaS delivery model, complete with predefined service levels, allows you to launch quickly, scale efficiently, and better predict total cost of ownership, making Call Center Services a pivotal element of your business infrastructure.

For direct support, please contact: marketplace@wirelesscar.com