At KEEN BEST, we offer a comprehensive service to migrate your cloud contact center to Amazon Connect. We begin by providing consultation for proof of concept, assessing your workloads, and planning the migration while taking into account your internal readiness. From there, we seamlessly migrate your workloads to AWS without any disruption to your daily contact center operations.

Proof of Concept: Our consulting services offer more comprehensive intelligent contact center solutions built on Amazon Connect. We provide guidance on architecture, solutions, features, migration readiness, optimization, security, and compliance measures. Throughout the engagement, KEEN BEST educates the customer on each step taken, why the step is necessary, and how the customer will work the step into existing processes and tools.

The benefit of conducting a Proof of Concept (POC) for a cloud contact center is that it allows for a thorough evaluation of the proposed solution before committing to a full migration. This can help identify any potential issues or roadblocks and ensure that the migration is successful and seamless, without disrupting daily contact center operations. Our services include:

• An Agile approach that supports customers through the entire delivery roadmap
• Workshops for solutions and requirements, including technical, security, and process audits, user stories, and comprehensive solution design
• Landing zone assessments
• Best-practice Amazon Connect/AWS services implementation assessments
• Integration and development assessments
• AI/ML automation design assessments
• Migration support and post-live support discussions

Our goal is always to help clients achieve the best possible results with their Amazon Connect implementation, while also helping them become self-sufficient in the day-to-day management and iteration of their contact center solution.