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    Freshsales

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    Grow revenue fast with context-driven sales with a modern, easy-to-use CRM that your teams will love.

    Overview

    Freshsales is a modern and easy-to-use CRM that combines the power of sales force automation, chat, and telephony in one smart and comprehensive solution. Powered by Freddy AI, Freshsales can help you discover the best leads, boost customer engagement, visually manage pipeline, forecast revenue with intelligence, drive deals to closure, and even nurture existing customers.

    Plans & Pricing : Each plan has different feature-set & pricing (https://www.freshworks.com/crm/pricing/ )

    Some of the key features available in the most-popular plan (Enterprise) are: Contact and Account Management Pipeline Management Auto-profile Enrichment AI-powered Deal Insights Sales Forecasting Predictive Contact Scoring Custom Modules Sales Sequences Chat Campaigns (Whatsapp, Apple Business Chat, Facebook) Workflows Web Forms Custom Reports & Dashboards Advanced Access & Control (Role-based access) Mobile App for iOS and Android (Available for all plans)

    For Additional queries, Different plan options, or Custom / Volume Pricing via Private Offer please contact us at channels-awsportal@freshworks.com 

    Highlights

    • Generate more opportunities, identify promising leads, and have conversations with context: Turn your website into a lead generation machine. Surface the best leads, communicate across a customer-preferred channels, and personalize messages based on behavior.
    • Drive deals to closure, faster. Improve sales conversions with AI-powered insights: Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
    • Customer 360 degree view made easy. Grow customer value with integrated sales and support: Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.

    Details

    Delivery method

    Features and programs

    Vendor Insights

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    Pricing

    Free trial

    Try this product free according to the free trial terms set by the vendor.
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (4)

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    Dimension
    Description
    Cost/month
    Free
    Get sales and marketing teams organized with built-in chat, email, and
    $0.00
    Growth
    Powerful CRM automation to help growing teams personalize and scale cu
    $11.00
    Pro
    Everything you need to manage multiple sales and marketing teams, and
    $47.00
    Enterprise
    CRM your way with advanced customization, governance, and controls
    $71.00

    Vendor refund policy

    Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.

    Custom pricing options

    Find a fit for enterprise or unique needs with a private offer.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    We offer free support for all our customers. We provide a 247 email support and 245 Chat/Phone support crm-support@freshworks.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    1200 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    versha r.

    REVIEW FOR FRESHWORKS SOFTWARE

    Reviewed on Oct 23, 2024
    Review provided by G2
    What do you like best about the product?
    QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD
    What do you dislike about the product?
    SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART.
    What problems is the product solving and how is that benefiting you?
    WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT.
    Devender K.

    All in one CRM

    Reviewed on Oct 15, 2024
    Review provided by G2
    What do you like best about the product?
    Highly customizable and user friendly CRM
    What do you dislike about the product?
    Integrations are limited and required additional tools like zapier
    What problems is the product solving and how is that benefiting you?
    Sales sequence, lead scoring, and lead management
    Health, Wellness and Fitness

    Disappointing Experience with Freshworks CRM

    Reviewed on Oct 13, 2024
    Review provided by G2
    What do you like best about the product?
    no upsides, my attempt to use this was only downsides and frustration.
    What do you dislike about the product?
    After evaluating several CRM solutions for my company, I found Freshworks CRM to be the most disappointing option. The platform is unnecessarily complex and counterintuitive, making it challenging to navigate and use effectively.
    Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow.
    I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up.
    Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices.
    What problems is the product solving and how is that benefiting you?
    none
    Rick V.

    Freshsales is great!

    Reviewed on Sep 19, 2024
    Review provided by G2
    What do you like best about the product?
    I like the ease of use of Freshsales as well as the responsiveness of its customer support.
    What do you dislike about the product?
    There are a number of features I do not use yet.
    What problems is the product solving and how is that benefiting you?
    Keeping track of prospects and customers as well as email commubnications with both saving us a lot of time.
    Davi A.

    Good overall for organizing sales, but leaves to be desired on dev support

    Reviewed on Sep 17, 2024
    Review provided by G2
    What do you like best about the product?
    Overall looks and layout, deal viewer is nice, so is company view

    Allows customizations of deals, fields among other aspects, helping to make custom apps possible

    Task and agent delegation on deals are nice
    What do you dislike about the product?
    Configuration settings are numerous and cluttered, making it hard to follow along

    My peers on the sales sector have expressed better sentiment towards their previous CRM ecosystem called "Salesforce". Could be a good competitor to analyse.

    It is very detrimental to develop apps for Freshsales, since upon making a get request of a sale for exempla, returns a specific json structured body, upon uploading an app to production, that json structure is completely* different, adding new structures (data becomes the top object), moving vars to other objects(in case of contact info, moves it to association obj), changing var names entirely (custom_field to custom_fields) etc, making it so if you'd like to have a version of your app to run locally, you'd have to make one version for running locally, and one version with the proper alteration to publish live, making it so you can only test it by constantly publishing new versions of the app, since you cant test the live version locally

    "Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general
    What problems is the product solving and how is that benefiting you?
    Sales platform for tracking every income the company gets, delegate tasks, agents, and next steps for that sale, automations for quicker use, among others
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