Sold by: CloudHesive
Launch a standby Disaster Recovery as a Service solution for your Contact Center using Amazon Connect.
Sold by: CloudHesive
Overview
Natural Disasters and equipment hardware failures come without warning and can have a disastrous impact on your organization's business, image and bottom line. In traditional environments, if you are running on an premise- based system, organizations simply do not have the flexibility and scalability needed to handle disaster recovery requirements, which can lead to extended outages to recover hardware, software and network/circuit failures. The majority of contact centers are not prepared to ensure business continuity under emergency situations. Most disaster planning in contact centers is focused on recovery instead of continuance. Contact center executives need to understand how businesses can provide full continuity of service when disaster strikes using prebuilt solutions from Amazon Web Services.
Duplicating a premise-based installation and even trying to deploy it in geographically dispersed locations can cost organizations thousands of dollars per month. Furthermore, the cutover to the backup environment may fail or not meet situational needs in case of a disaster. Premise-based disaster recovery solutions will require additional servers, installation, maintenance, and in-house support making it an expensive option.
CloudHesive has built a Contact Center Disaster Recovery as a Service solution to enable legacy contact center environments to recover to a pre-built Amazon Connect environment that is 100% available for use at any time of day at a fraction of the cost of traditional systems.
Highlights
- Published Emergency Number - Provisioned number that always points to the disaster recovery solution
- Monthly Testing and Health Checks - Monthly system health checks customized to customer needs
- Disaster Planning Guide -Playbook on actions, responsibilities and system changes during disaster recovery
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
No matter what kind of disaster strikes your business, you can trust CloudHesive's Disaster Recovery as a Service solution to keep your contact center systems operational. Powered by Amazon Connect and CloudHesive's Centricity platform, CloudHesive provides companies with a customized DRaaS solution to quickly recover from outages or unplanned events. We provide unparalleled coverage and support during these events to offer a near turnkey solution to our customers. In an effort to make doing business with us easy, you will always enjoy simple pricing with no long term contracts or hidden fees.
Using our DRaaS solution via Amazon Connect, we provide a low-cost platform ready to go at a moment's notice. Our Managed Services team is there 24x7 to support or customers during declaration of events and switchover of the environment. One example use-case for using our DRaaS solution with a Cisco contact center is using the Out-of-Dialog options ping feature, which provides a generic heartbeat to monitor the status of SIP servers or endpoints and provide the option of busying-out a dial-peer upon total heartbeat failure. We add a dial-peer preference to point to your Amazon Connect inbound number and calls will route dynamically to agents who are logged into Amazon Connect with little to no interaction.
Please email sales@cloudhesive.com to get detailed information and product pricing.