Natural Disasters and equipment hardware failures come without warning and can have a disastrous impact on your organization's business, image and bottom line. In traditional environments, if you are running on an premise- based system, organizations simply do not have the flexibility and scalability needed to handle disaster recovery requirements, which can lead to extended outages to recover hardware, software and network/circuit failures. The majority of contact centers are not prepared to ensure business continuity under emergency situations. Most disaster planning in contact centers is focused on recovery instead of continuance. Contact center executives need to understand how businesses can provide full continuity of service when disaster strikes using prebuilt solutions from Amazon Web Services.

Duplicating a premise-based installation and even trying to deploy it in geographically dispersed locations can cost organizations thousands of dollars per month. Furthermore, the cutover to the backup environment may fail or not meet situational needs in case of a disaster. Premise-based disaster recovery solutions will require additional servers, installation, maintenance, and in-house support making it an expensive option.

CloudHesive has built a Contact Center Disaster Recovery as a Service solution to enable legacy contact center environments to recover to a pre-built Amazon Connect environment that is 100% available for use at any time of day at a fraction of the cost of traditional systems.