Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
Sold by
Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
kiran p.
Great for value based selling in Healthcare
Reviewed on Jun 10, 2025
Review provided by G2
What do you like best about the product?
Ease of Access - the visuals make it very easy to describe the potential ROI
Was easy for the sales team to adopt as part of their practice
Was easy for the sales team to adopt as part of their practice
What do you dislike about the product?
nothing I can think of, the product has been good
What problems is the product solving and how is that benefiting you?
NHS Trusts are very thoughtful of ROI. They have little money to invest so quick ROI calculations early in the sales cycle are important
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Medical Devices
Great value- based tool for Healtcare
Reviewed on Jun 10, 2025
Review provided by G2
What do you like best about the product?
Symbe is easy to use, pleasing interface, great customer service with multiple features.
What do you dislike about the product?
There is nothing I can think of right now.
What problems is the product solving and how is that benefiting you?
Symbe tool help to visualise financial benefits of our products for Healthcare System.
Computer Software
Delivers scalable value-selling
Reviewed on May 26, 2025
Review provided by G2
What do you like best about the product?
Symbe is super easy to use and helps create beautiful and compelling business cases in limited time. It allows for real time collaboration with prospects on their business case and helps us empower champions during the sales process.
What do you dislike about the product?
There is nothing I can think of at the moment
What problems is the product solving and how is that benefiting you?
Symbe is enabling my team to deliver value selling at scale
Computer Software
Great for high velocity value-selling
Reviewed on May 02, 2025
Review provided by G2
What do you like best about the product?
Symbe is a huge time-saver for crafting persuasive business cases. Its ease of use and sharing capabilities are fantastic, and the flexibility to tailor variables and outcomes for each prospect is a real strength.
What do you dislike about the product?
Nothing at all, symbe is super easy to use and champions, decision makers love it!
What problems is the product solving and how is that benefiting you?
Helps me deliver value selling without sacrificing deal volume
Can K.
Great business case building tool to win enterprise deals
Reviewed on Apr 25, 2025
Review provided by G2
What do you like best about the product?
Symbe has been instrumental in helping our enterprise team adopt a consistent, value-driven selling approach, especially in complex enterprise deals. The platform's intuitive design makes it incredibly easy to collaborate effectively with prospects throughout the sales cycle. I also value the seamless integration with HubSpot, which allows me to access and manage my business cases directly within my CRM workflow
What do you dislike about the product?
There's not much to dislike, if you don't create business cases regularly some additional guiding prompts could be helpful for newer users.
What problems is the product solving and how is that benefiting you?
Helps me to get executive and board level buy in to invest into HubSpot's CRM platform.