Sold by: Paragon Cloud ServicesÂ
At Paragon Cloud Services, we are committed to providing innovative solutions that drive tangible business value. We understand the critical importance of accelerating and extending your AWS Connect implementation to optimize your operations and deliver exceptional service. With our professional services, whether you are installing a new CCaaS service, migrating off a legacy Call Center platform or enabling your callers and workforce to use digital channels, Paragon is the partner you can trust to efficiently deliver your AWS Cloud based solution. By leveraging our expertise, you will unlock the full potential of your AWS Connect system, ensuring it operates seamlessly and efficiently.
Overview
AWS Connect stands as a cornerstone in omnichannel cloud contact centers. Like any other system with extended functionality, it requires a certain level of experience and expertise to configure and implement to meet and exceed your business requirements. Our focus is clear: with our proven, extended expertise in AWS Connect we stand above other suppliers to provide you with the extended services to deploy AWS connect quickly and effectively with precision. Whether it’s inbound call management using AI powered engines to assist callers and agents or outbound customer intelligent calling techniques, we have it covered.
Here's how we can assist you in achieving these goals:
- Migrate from legacy infrastructure based Call Center solutions while matching or exceeding functionality using cloud based AWS Connect
- Tuning: Fine-tuning your AWS Connect system for optimal performance.
- Optimization: Streamlining processes to maximize efficiency.
- Advanced Reporting: Providing insightful analytics for informed decision-making.
- Single Sign-On: Enhancing security and user experience.
- Integration into Existing Systems: Seamlessly connecting with your current infrastructure.
- BOT Update: Ensuring your system stays updated with the latest advancements.
- Care and Feeding: Continuous support and maintenance for uninterrupted operations.
- Managed Services: Outsourcing routine tasks for enhanced productivity.
- End-to-End Call Recording Service: Comprehensive recording solutions for quality assurance.
- Omni-Channel Support: Enabling seamless communication across various channels.
- CAD Integrations: Integrating with Computer-Aided Dispatch systems for improved coordination.
- Data-Driven Tuning: Utilizing data analytics to optimize performance.
- Metrics: Establishing key performance indicators for monitoring and improvement.
Highlights
- With Paragon Cloud Services by your side, you can be confident in achieving your CCaaS objectives efficiently and effectively using cloud-based AWS Connect. Our team is dedicated to your success, offering unparalleled support and expertise every step of the way.
- Empower your AWS Connect implementation with our professional services, driving accelerated progress and delivering outstanding results. Leverage our expertise to expedite your journey towards success making your tough problems a reality to solve.
- Paragon’s technical innovation can show you the value of digital channels for your stakeholders, integrating AI solutions to make every interaction and intelligent one.
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