AWS Connect stands as a cornerstone in omnichannel cloud contact centers. Like any other system with extended functionality, it requires a certain level of experience and expertise to configure and implement to meet and exceed your business requirements. Our focus is clear: with our proven, extended expertise in AWS Connect we stand above other suppliers to provide you with the extended services to deploy AWS connect quickly and effectively with precision. Whether it’s inbound call management using AI powered engines to assist callers and agents or outbound customer intelligent calling techniques, we have it covered.

Here's how we can assist you in achieving these goals:

• Migrate from legacy infrastructure based Call Center solutions while matching or exceeding functionality using cloud based AWS Connect
• Tuning: Fine-tuning your AWS Connect system for optimal performance.
• Optimization: Streamlining processes to maximize efficiency.
• Advanced Reporting: Providing insightful analytics for informed decision-making.
• Single Sign-On: Enhancing security and user experience.
• Integration into Existing Systems: Seamlessly connecting with your current infrastructure.
• BOT Update: Ensuring your system stays updated with the latest advancements.
• Care and Feeding: Continuous support and maintenance for uninterrupted operations.
• Managed Services: Outsourcing routine tasks for enhanced productivity.
• End-to-End Call Recording Service: Comprehensive recording solutions for quality assurance.
• Omni-Channel Support: Enabling seamless communication across various channels.
• CAD Integrations: Integrating with Computer-Aided Dispatch systems for improved coordination.
• Data-Driven Tuning: Utilizing data analytics to optimize performance.
• Metrics: Establishing key performance indicators for monitoring and improvement.