VICIbox® by the VICIdial Group is a renowned open-source software. We've enhanced it for a seamless deployment experience on AWS EC2, ensuring you get an efficient contact center solution for customer engagement and sales boosting. With VICIdial®, businesses have an advanced interface that paves the way for efficient management of both inbound and outbound calls.

Features of VICIdial software:

• Enhance your customer experience.
• Barge, whisper, and monitor your agents.
• Reduce idle time through predictive dialing.
• Manage everything from a web-based interface.
• Access real-time reporting and analytics.
• Integration options with various CRM and automation tools.
• Automated call recordings.
• And many more benefits.

• Pre-configured as a standalone solution for convenience.
• Automatic updates for internal and external IPs.
• Smart provisioning of swap with either ephemeral or EBS storage based on availability.
• Commands like config_tz for timezone adjustments and config_pma for phpMyAdmin configuration, ensuring a smoother user experience.

1. Launch a new EC2 instance and select your preferred instance type. Instances with ephemeral storage are recommended.
2. Allocate an elastic (static) IP to your instance.
3. SSH into the server using 'ec2-user' and your key.
4. Switch to root with 'sudo -i'.
5. Accept the license, then choose your language and timezone.
6. For enhanced security, consider getting a free SSL certificate. Direct a domain to your IP and run 'vicibox-ssl' as root.
7. Access https://your-instance-ip-or-domain, click on Administration and use '6666' for the username. Your instance ID (visible in the AWS console) is your password. You may also find it in credentials.txt.