OmniAssistant for Amazon Connect - Your Smart Chat Widget
The GTS OmniAssistant chat UI is packed with features, including the ability to embed YouTube videos, documents, images, audio, signature pads, cameras, and forms.
Overview
OmniAssistant is a value add solution that sits on top of your Amazon Connect Instance and provides your customer with a feature rich UI. Here are some of the features that is extended through OmniAssistant.
- Escalate to live video chat
- Screen sharing
- Natural Language Processing (NLP)
- Audio and Video Integration
- Virtual Assistant
- YouTube Integration
- Browse and handle link
- Multi-lingual
- Data analysis and Insights
- Live Agent Handoff
- Integration with external systems
- Secure
- Continuous learning
- Markdown Support
- Embedded Signature Pad
- Continued enhancements
| Sold by | Global Technology Solutions Inc. |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
WHAT'S INCLUDED? We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.
Business Hour Help Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.
Best Practice Recommendations Get best practices recommendations proactively on your contact center application.
Quaterly Reviews Business reviews to measure success and apply tweaks in the engagement or process if needed.
Moves, Adds and Changes (MAC) Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.
Contact us at: hello@globo-tek.com 855.245.6285