Sold by: Konnect Insights LLC
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Konnect Insights is an all-in-one social listening, analytics, and customer experience management platform. It helps businesses monitor, analyze, and engage with customers across multiple social and digital channels. With robust integrations like Salesforce, it streamlines workflows and empowers teams to make data-driven decisions.
Overview
Video
Omni-Channel Ticketing
Video
Social Listening
Konnect Insights is a comprehensive platform designed to revolutionize customer experience management. It combines the power of social listening, analytics, customer engagement, and CRM into one seamless solution.
Key features include:
Social Listening: Monitor and analyze conversations across social media and digital channels in real time. Advanced Analytics: Gain actionable insights through intuitive dashboards and detailed reporting. CRM and Contact Centre Integration: Push social tickets directly into tools like Salesforce, Genesys, etc streamlining customer engagement and issue resolution. Unified Platform: Consolidate marketing, sales, and support efforts for a cohesive brand experience. Customizable Dashboards: Tailor data views to your business needs for effective decision-making. With Konnect Insights, businesses can enhance their digital presence, improve customer satisfaction, and drive ROI by leveraging meaningful insights and actionable data.
Highlights
- Omni-Channel Insights: Monitor and analyze customer conversations across social, digital, and review platforms in real time.
- Seamless Integration: Push social tickets into Salesforce, enabling quick and efficient issue resolution.
- Customizable Reporting: Create detailed reports tailored to business needs for data-driven strategies.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Agent License | 1 Unit = 1 Agent per month. | $199.00 |
Channel License | 1 Unit = 1 Channel per month. | $99.00 |
10,000 Mentions Block | 1 Unit = 10,000 Mentions per month. | $200.00 |
Topic License | 1 Unit = 1 Topic per month. | $25.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Product Implementation (One-Time) | One-time standard product implementation fee. | $9,000.00 |
Custom Integration (30 Hours) | One-time custom integration package (30 man-hours). | $3,000.00 |
Dimensions summary
This contract combines one-time setup fees with monthly per-unit licenses. You pay two upfront charges: a standard product implementation fee and a 30-hour custom integration package. The recurring costs scale independently across four usage types. You add Agent Licenses for each agent and Channel Licenses for each channel. You buy Mentions in blocks of 10,000 per month as your volume grows. You add Topic Licenses per topic tracked. Each unit maps to one item per month, so you size each dimension separately based on your team, channels, mention volume, and topics.
Top-of-mind questions for buyers
A Mention is a single tracked customer conversation the platform captures. This includes social posts, emails, calls, chats, and reviews across monitored sources. Each conversation counts as one Mention. You buy them in blocks of 10,000 per month, and you add more blocks as your monitored volume grows.
A Channel License covers one connected communication channel per month, such as email, calls, chat, social, or reviews. A Topic License covers one tracked subject you monitor per month, such as a product issue or campaign category. You size each independently based on how many channels you connect and topics you track.
The implementation and custom integration fees are charged once to set up the platform. The 30-hour package covers custom integration work. Agent, Channel, Mentions, and Topic licenses are recurring monthly charges that scale with your usage. The setup fees do not recur; the license charges repeat each month.
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Vendor refund policy
All fees are non-refundable. We do not provide refunds or credits for partial subscription periods or unused services. All sales are final.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email Support: support@konnectinsights.com Support Portal: https://konnectinsights.com/contact-us/
Our support team is available during working hours to assist with onboarding, troubleshooting, and product inquiries. Our customer success managers can also be reached for quick help.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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