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Overview

Tailwinds OnRamp for Sentiment Analysis in the Hospitality segment leverages Generative AI built on Amazon Bedrock to transform how you understand and respond to customer feedback. Integrated with AWS services like API Gateway, EKS, and Lambda, our platform processes vast amounts of data from reviews, social media, and surveys to identify trends and sentiments. This enables businesses to improve customer satisfaction, enhance services, and stay ahead of competitors.

 

Key Features

  • Comprehensive Sentiment Analysis: Analyze customer reviews, social media posts, and survey responses to gauge customer sentiment accurately.
  • Real-time Insights: Gain actionable insights in real-time to promptly address customer concerns and capitalize on positive feedback.
  • Customizable Dashboards: Tailor dashboards to display the most relevant metrics for your business, making data easy to understand and act upon.
  • Seamless Integration: Integrate with existing CRM and feedback systems for a cohesive data analysis experience.
  • Scalable Solution: Adapt to the growing needs of your business, handling increased data volumes efficiently.

 

Benefits for Travel & Hospitality

  • Enhance Customer Experience: Understand customer needs and preferences to tailor services accordingly, improving overall satisfaction.
  • Boost Reputation Management: Quickly identify and address negative feedback to maintain a positive brand image.
  • Drive Operational Improvements: Use insights to enhance operational efficiency and service quality.
  • Increase Customer Loyalty: By addressing customer concerns effectively, build stronger relationships and increase repeat business.

 

Technical Use Cases

  • Review Analysis: Analyze customer reviews from various platforms to understand sentiments about your services.
    • Benefits:
      • Identifies common issues and areas of excellence.
      • Provides actionable insights to improve service quality.
  • Social Media Monitoring: Track mentions and sentiments on social media to gauge public perception.
    • Benefits:
      • Allows for timely responses to customer feedback.
      • Enhances brand presence and engagement.
  • Survey Response Analysis: Process survey responses to identify trends and sentiments.
    • Benefits:
      • Improves the accuracy of customer feedback interpretation.
      • Helps tailor services to meet customer expectations.

 

Sold by Innovative Solutions
Categories
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

This is a professional services agreement to build a standardized GenAI architecture on AWS.

To learn more about the Tailwinds OnRamp, please visit us at https://innovativesol.com/Tailwinds-onramp/, or to proceed now to buy the service, fill out the secure order form above

 

Here's What to Expect:  

  1. Complete our Statement of Work for the Tailwinds OnRamp
  2. An AI expert will reach out within two business days to schedule an Integration roadmap planning session
  3. We will install our Generative AI tool set
  4. Innovative will deliver technical training on Generative AI and documentation detailing how the environment was built

 

By submitting the form above with your AWS Account ID and contact information, this service and the respective rights and obligations of the parties hereto, shall be subject in all respects to and shall be governed by the terms and conditions set forth in Innovative's Standard Terms and Conditions, which can be accessed at http://innovativesol.com/terms and which are hereby incorporated by reference and shall have the same force and effect as if fully set forth herein.

 

For any questions or issues with the AWS Marketplace Order Form, please contact AWSMarketplace@innovativesol.com.