Sold by: TTEC Digital (formerly VoiceFoundry)
Leveraging automation with guardrails optimizes banking contact center operations by streamlining processes and boosting regulatory compliance (Amazon Connect, Contact Lens) and ensure the banking contact center agents adhere to compliance. Developed in partnership with TTEC Digital and AWS, this solution reduces errors, improves efficiency, and ensures alignment with industry regulations. By freeing up resources, banks can concentrate on strategic objectives and delivering superior customer satisfaction.
Sold by: TTEC Digital (formerly VoiceFoundry)
Overview
Feature Optimization for Banking is a comprehensive solution developed by TTEC Digital powered by Amazon Connect, is designed to streamline operations and enhance regulatory compliance within the banking sector. Leveraging cutting-edge automation technologies and robust guardrails, this service automates critical processes while supporting adherence to industry regulations and standards.
Automating for Efficiency: Amazon Connect Agent Workspaces can automate repetitive tasks and workflows across various banking operations, reducing manual effort.
Quality Guardrails: Built-in quality guardrails ensure that all automated processes adhere to regulatory requirements, mitigating compliance risks and ensuring data security.
Customized Configurations: Tailored configurations allow banks to align the automation process with specific regulatory frameworks and internal policies, providing flexibility while maintaining compliance.
Enhanced Employee Experience: This solution leverages Amazon Q, a generative AI-powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems.
Feature Optimization for Banking empowers banks to streamline operations, minimize compliance risks, and focus resources on strategic initiatives, ultimately driving operational excellence and enhancing customer trust.
Highlights
- Efficient Automation: Our solution automates banking operations, reducing manual effort and enhancing efficiency across processes such as customer service, transaction monitoring, and compliance reporting.
- Enhanced Compliance: With robust compliance guardrails, our service ensures that all automated processes adhere to industry regulations and standards, minimizing compliance risks and enhancing data security.
- Customizable Configuration: Tailored configurations enable banks to align the automation process with specific regulatory frameworks and internal policies, providing flexibility while maintaining compliance and operational excellence.
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