Quality Assessment with Guardrails for Banking is a comprehensive solution developed by TTEC Digital powered by AWS (Amazon Connect), designed to streamline operations and enhance regulatory compliance within the banking sector. Leveraging cutting-edge automation technologies and robust guardrails, this service automates critical processes while supporting adherence to industry regulations and standards.

Automated Processes: Our solution automates repetitive tasks and workflows across various contact center banking operations, reducing manual errors and enhancing efficiency.

Quality Guardrails: Built-in quality guardrails ensure that all automated processes adhere to regulatory requirements, mitigating compliance risks and ensuring data security.

Customized Configurations: Tailored configurations allow banks to align the automation process with specific regulatory frameworks and internal policies, providing flexibility while maintaining compliance.

Structure Note templates: By utilizing automated call summaries, we can create structured note templates to enforce compliance. This guarantees template completeness before agents proceed, automatically filling in missing information. This reduces post-call tasks, enhancing productivity (Contact Lens, Bedrock).

Quality Assessment with Guardrails for Banking empowers banks to streamline operations, minimize compliance risks, and focus resources on strategic initiatives, ultimately driving operational excellence and enhancing customer trust.