PwC Contact Centre Maturity Assessment
By:
PwC UK
Existing Customer Service models are outdated and unfit for purpose, with a heavy reliance on the traditional legacy contact centre systems that are often unable to offer the agility and flexibility organisations need to address the key drivers of change.
Overview
A 6 week time-boxed discovery exercise fed by a series of workshops, interviews and documentation reviews to produce a concise capability and maturity assessment output enabling a prioritised roadmap of recommendations to optimise your contact centre.
Understand how to modernise and future-proof your people, processes, data & technology for your Contact Centre.
Our team bring extensive contact centre experience and knowledge alongside Amazon Connect expertise, industry templates and accelerators to drive your contact centre transformation beginning with our capability and maturity assessment.
Assessment Deliverables
- Overall contact centre maturity output
- Detailed findings outlining current strengths, weaknesses, and opportunities for improvement for your contact centre
- Roadmap for implementing
| Sold by | PwC UK |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Supported by the PwC Contact Center engagement team as part of the service delivery.