STS has significant experience implementing cloud solutions for federal agencies like Department of Homeland Security and Housing and Urban Development. We are intimately familiar with federal policy and compliance requirements, for example FedRAMP, NIST 800-53, IL4. Our bench of Amazon Connect practitioners are pre-screened for security eligibility.

Our Amazon Connect professional services offering supports proof of concepts through comprehensive migrations for contact centers and help desks of all sizes. STS’s delivery approach is conducive to multiple build and sustainment models. For example, we can build and operate the solution in your environment; build and operate the solution in STS’s managed services environment; or any combination thereof.

Implementation services include:

• Base deployments
• CI/CD pipeline
• Natural language menus
• Self-Service bots
• Custom APIs
• SMS engagement channel
• Email engagement channel
• Data normalization
• CRM integration
• Voicemail