CDW Implementation for Amazon Connect Contact Center – Connect Premier
By:
CDW
CDW provides Amazon Connect implementation solution accelerators that simplify the cloud migration for your organization. The option of Connect Premier is focused on up to 100 agents. This option focuses on workshops, as well as integrations such as Salesforce, ServiceNow and Zendesk. To improve the customer experience, we also work with your business on FAQ bots. CDW understands the importance of not only the journey of your business, but also the experience and journey of the customer. CDW has proven proficiencies leveraging contact center and AI solutions that allow organizations to realize their desired business outcomes, including increased customer satisfaction and the empowerment of human agents.
Overview
As businesses start their journey, here are some questions that should be asked when migrating to the cloud for contact center.
- Is there a strategy for the cycle of improving the CX experience?
- Is there a roadmap to ensure you will be delivering the best customer experience (CX) for your customers and agents?
- What will the impact be to your organization when migrating?
- Is your organization ready to implement next-generation AI features and capabilities?
CDW provides expertise and guidance to help ensure your addressing these questions and setting your business up for success. CDW’s Amazon Connect Premier package is ideal for organizations with 100 users or less. CDW's implementation services for our Amazon Connect Premier package includes:
- Up to 100 agents
- 20 call flows
- 40 queues
- 80 menu items
- 100% native call recordings
- Intelligent omni-channel routing
- Analytics and quality management
- Agent workspace (standard, no views)
- Reports and agent/admin training
- Strategic Design Workshops
- SSO integration
- Integrations with Salesforce, ServiceNow or Zendesk
- FAQ chatbot
- Generative AI-powered agent assist
| Sold by | CDW |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.