Overview
The AWS Well-Architecture Framework is a set of best practices that guide customers in building a resilient and agile Amazon Connect Environment. When architecting an Amazon Connect Solution, the Well-Architecture best practices are based around three foundation pillars: Stability,Efficient and Highly Scalable.These elements make it possible to test Connect workloads in production-size environments without committing to expensive resources..Here are the six Pillars of an AWS Well-Architecture Framework:Operational Excellence,Security Pillar,Reliability Pillar,Performance Efficiency Pillar,Cost Optimization Pillar and Sustainability. Our review covers both basic and advanced use ccases, from the following areas:Agent Experience and supportability, to API's and third-party integrations.
Highlights
- Our adoption of the Well Architected Framework is specialty tailored to the unique needs of Contact Center users and their customers, specifically around the use of Amazon Connect and related services.
- Our review for Amazon Connect covers both basic and advanced use cases.
- Lower your monthly Amazon Connect spend by leveraging existing or new AWS services or capabilities.
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