The AWS Well-Architecture Framework is a set of best practices that guide customers in building a resilient and agile Amazon Connect Environment. When architecting an Amazon Connect Solution, the Well-Architecture best practices are based around three foundation pillars: Stability,Efficient and Highly Scalable.These elements make it possible to test Connect workloads in production-size environments without committing to expensive resources..Here are the six Pillars of an AWS Well-Architecture Framework:Operational Excellence,Security Pillar,Reliability Pillar,Performance Efficiency Pillar,Cost Optimization Pillar and Sustainability. Our review covers both basic and advanced use ccases, from the following areas:Agent Experience and supportability, to API's and third-party integrations.