Futran Solutions brings extensive experience in deploying IVR, contact center, and CRM/Ticketing platforms, providing a full range of services to support your transition to Amazon Connect. Our expertise in UX and conversational design, backed by data science and analytics, ensures a smooth migration and effective post-deployment operations.

**Our service package is designed to assess and map your current contact center infrastructure and guide you through the cloud-adoption process. This includes: **

1. Discovery and design workshops
2. Business needs assessment
3. Pilot or proof of concept execution
4. Deployment of AWS services such as Amazon Connect, Amazon Lex, Pinpoint, and Quicksight
5. Development of a comprehensive migration roadmap

We also offer ongoing change management support to ensure your contact center continues to thrive post-migration.

As a partner with significant experience in Salesforce integration, Futran Solutions is well-equipped to create AI-driven experiences that seamlessly combine AWS and Salesforce platforms, providing a unified solution for your contact center needs.

Futran Solutions is committed to delivering exceptional service and ensuring a successful migration to Amazon Connect for your contact center.