Overview
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Local Measure Engage is a pre-built contact center platform that utilizes the power of AWS and Generative AI to provide customers with highly personalized experiences. Managing all inbound customer conversations across voice, email and digital messaging, it is designed to radically improve agent productivity and power meaningful customer experiences.
Purpose-built for Amazon Connect - fully integrates with Contact Flows, Routing Profiles, Queues, Phone Numbers, Voice and webchat, Customer Profiles, Tasks, Quick Connects, custom Lex Bots and Lambda functions.
SaaS-based - no need to build or maintain your own custom CCP. Engage integrates with your Amazon Connect instance within minutes.
Threaded cross-channel history - view one historical thread as customers communicate across different channels.
Seamlessly Omnichannel - use one inbox to manage all conversations across voice, email, webchat, SMS, pre-built social channels, WhatsApp, Facebook Messenger, Twitter, WeChat and Apple Business Chat.
Knowledge-base integration - auto-surface information to resolve customer queries faster.
Engage Utilities - Easily integrate third-party applications into the Engage platform, boosting agent productivity.
GenAI-powered Smart Tools - enable agents to efficiently generate responses, translate conversations, and automate workflows, enhancing productivity and accuracy in real-time
Multilingual CX - automatically translate text-based messages in real-time, ensuring seamless communication across multiple languages.
Task templates - trigger powerful automations like creating cases or tickets in external systems
Internal notes - provide context for other agents
Uncompromising security - With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.
*Note you are responsible for paying AWS charges incl Amazon Connect and Amazon Bedrock incurred on your account separate from this Marketplace transaction
Highlights
- Get set up fast - with easier onboarding, volume-based pricing and free ongoing feature updates.
- Deliver personalized support - Engage helps agents better understand customers with intelligent AI and sentiment analysis, chatbots, and skills-based routing.
- Cost-Effective - reduce costs with consumption-based pricing, adding or removing agents, automation and self-serve functionality.
Details
Features and programs
Security credentials achieved
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Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
On Demand Plan | Consumption fee only based on Additional Usage fees listed below | $0.00 | |
Essential Plan | up to 100,000 units incl monthly | $3,499.00 | |
Select Plan | up to 250,000 units incl monthly | $7,299.00 | |
Enterprise Plan | up to 500,000 units incl monthly | $11,999.00 | |
Elite Plan | up to 1,500,000 units incl monthly | $19,999.00 | |
Ultimate Plan | up to 10,000,000 units incl monthly | $69,999.00 |
Vendor refund policy
No refunds after purchase of a contract.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Need help setting up your account? Contact our global support team for Quick Start set up options. Additional Product & Support information can be found here https://www.localmeasure.com/marketplace-additional-info support@getlocalmeasure.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Impressive platform. Excellent Service!
Been wanting to implement an omnichannel contract centre system for years. Local Measure's project team offered a well tailored and affordable solution to suit our team and budget.
Great services from planning to implementation to follow-ups. Will definitely recommend them.
Fantastic partnership
The support team is excellent and we receive personalized service every time we contact them. It's really a partnership more than a client/company relationship.
Keep up the good work :)
The Call Centre I Was Waiting For
A Call Centre that integrates to my identification management system (AZURE AD) , scales up, scales down in minutes, pay for what we use, brings in multiple data feeds, multiple countries, integrates with existing systems, all with great ease. What more could I want.
Very Impressive Product! Customer-centric organisation.
Local Measure was the easiest to integrate of all the solutions we looked at, and the resourcing was exceptional. After we reached out to them, they gathered the requirements and within a span of two or three days we had a solution.
Post-implementation support can be exhausting. With Engage for Amazon Connect, there was no need to repeat training, everything was recorded so agents could refresh easily if needed.
From creation of a new agent until when they start servicing a customer, it used to take 4–7 days. Now it’s 1–2 days max.
Thank you Local Measure Team!