Listing Thumbnail

    Local Measure Engage for Amazon Connect

     Info
    Vendor Insights
    Our flagship product, Engage, is a cost-effective, pre-built contact center platform for Amazon Connect. Powered by AWS and GenerativeAI, It is designed to manage inbound and outbound customer communications in a single interface, radically improving agent productivity and powering meaningful customer experiences. Our obsession around security and privacy means that all customer data is stored within their own AWS environment, not ours. We are also externally audited as a SOC2 Type 2 application.
    Listing Thumbnail

    Local Measure Engage for Amazon Connect

     Info

    Overview

    Play video

    Local Measure Engage is a pre-built contact center platform that utilizes the power of AWS and Generative AI to provide customers with highly personalized experiences. Managing all inbound customer conversations across voice, email and digital messaging, it is designed to radically improve agent productivity and power meaningful customer experiences.

    Purpose-built for Amazon Connect - fully integrates with Contact Flows, Routing Profiles, Queues, Phone Numbers, Voice and webchat, Customer Profiles, Tasks, Quick Connects, custom Lex Bots and Lambda functions.

    SaaS-based - no need to build or maintain your own custom CCP. Engage integrates with your Amazon Connect instance within minutes.

    Threaded cross-channel history - view one historical thread as customers communicate across different channels.

    Seamlessly Omnichannel - use one inbox to manage all conversations across voice, email, webchat, SMS, pre-built social channels, WhatsApp, Facebook Messenger, Twitter, WeChat and Apple Business Chat.

    Knowledge-base integration - auto-surface information to resolve customer queries faster.

    Engage Utilities - Easily integrate third-party applications into the Engage platform, boosting agent productivity.

    GenAI-powered Smart Tools - enable agents to efficiently generate responses, translate conversations, and automate workflows, enhancing productivity and accuracy in real-time

    Multilingual CX - automatically translate text-based messages in real-time, ensuring seamless communication across multiple languages.

    Task templates - trigger powerful automations like creating cases or tickets in external systems

    Internal notes - provide context for other agents

    Uncompromising security - With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

    *Note you are responsible for paying AWS charges incl Amazon Connect and Amazon Bedrock incurred on your account separate from this Marketplace transaction

    Highlights

    • Get set up fast - with easier onboarding, volume-based pricing and free ongoing feature updates.
    • Deliver personalized support - Engage helps agents better understand customers with intelligent AI and sentiment analysis, chatbots, and skills-based routing.
    • Cost-Effective - reduce costs with consumption-based pricing, adding or removing agents, automation and self-serve functionality.

    Details

    Delivery method

    Features and programs

    Vendor Insights

     Info
    Skip the manual risk assessment. Get verified and regularly updated security info on this product with Vendor Insights.
    Security credentials achieved
    (1)

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Local Measure Engage for Amazon Connect

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    1-month contract (6)

     Info
    Dimension
    Description
    Cost/month
    Overage cost
    On Demand Plan
    Consumption fee only based on Additional Usage fees listed below
    $0.00
    Essential Plan
    up to 100,000 units incl monthly
    $3,499.00
    Select Plan
    up to 250,000 units incl monthly
    $7,299.00
    Enterprise Plan
    up to 500,000 units incl monthly
    $11,999.00
    Elite Plan
    up to 1,500,000 units incl monthly
    $19,999.00
    Ultimate Plan
    up to 10,000,000 units incl monthly
    $69,999.00

    Vendor refund policy

    No refunds after purchase of a contract.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Need help setting up your account? Contact our global support team for Quick Start set up options. Additional Product & Support information can be found here https://www.localmeasure.com/marketplace-additional-info  support@getlocalmeasure.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Similar products

    Customer reviews

    Ratings and reviews

     Info
    5
    4 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    100%
    0%
    0%
    0%
    0%
    4 AWS reviews
    Robin Lu

    Impressive platform. Excellent Service!

    Reviewed on Jul 18, 2022
    Purchase verified by AWS

    Been wanting to implement an omnichannel contract centre system for years. Local Measure's project team offered a well tailored and affordable solution to suit our team and budget.
    Great services from planning to implementation to follow-ups. Will definitely recommend them.

    Amelie M.

    Fantastic partnership

    Reviewed on Jul 15, 2022
    Purchase verified by AWS

    The support team is excellent and we receive personalized service every time we contact them. It's really a partnership more than a client/company relationship.
    Keep up the good work :)

    Richard Hay

    The Call Centre I Was Waiting For

    Reviewed on Jun 10, 2022
    Purchase verified by AWS

    A Call Centre that integrates to my identification management system (AZURE AD) , scales up, scales down in minutes, pay for what we use, brings in multiple data feeds, multiple countries, integrates with existing systems, all with great ease. What more could I want.

    Maj

    Very Impressive Product! Customer-centric organisation.

    Reviewed on Apr 09, 2021
    Purchase verified by AWS

    Local Measure was the easiest to integrate of all the solutions we looked at, and the resourcing was exceptional. After we reached out to them, they gathered the requirements and within a span of two or three days we had a solution.

    Post-implementation support can be exhausting. With Engage for Amazon Connect, there was no need to repeat training, everything was recorded so agents could refresh easily if needed.
    From creation of a new agent until when they start servicing a customer, it used to take 4–7 days. Now it’s 1–2 days max.

    Thank you Local Measure Team!

    View all reviews