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Overview

CALM is able to encode all transcripts and use machine learning to understand context – from there it synthesises all paths taken by your agents to answer a call

From these conversation maps we are able to identify the most effective “happy path”, note points that need improvement and better agent training, and find areas for upsell, cross-sell and enhanced customer care

We are also able to utilise these conversation flows to inform conversation design for Virtual Agents . To dramatically speed up this design we are able to upload conversation flows in formats compatible with all leading NLUs including Accenture’s Conversational AI Platform, also available on AWS Marketplace.

Sold by Accenture
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Fulfillment method Professional Services

Pricing Information

Dimension Cost
Conversation Analytics Language Modeling Assessment Contact seller for rate

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