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    SequenceShift: Secure Payments IVR for Amazon Connect

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    Deployed on AWS
    Free Trial
    Vendor Insights
    Secure Payments IVR for Amazon Connect

    Overview

    Secure Payments IVR for Amazon Connect removes your contact center environment from PCI-DSS scope when taking self-service payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center.

    Secure Payments IVR allows you to outsource the job of capturing the credit card information and minimise your exposure to PCI-DSS. Captured payment information goes directly from the customer to the SequenceShift's environment and then to your preferred payment provider.

    FREE TRIAL: SequenceShift provides a test payment provider which you can use for testing and proof of concept. You won't be charged for any transactions processed using the test payment provider. When you are ready to move to production, SequenceShift will enable the required external payment gateway and start charging for the service.

    Highlights

    • PCI-DSS compliant self-service payments For Amazon Connect
    • Payment vendor-independent
    • Pay-as-you-go pricing

    Details

    Delivery method

    Deployed on AWS

    Features and programs

    Vendor Insights

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    Skip the manual risk assessment. Get verified and regularly updated security info on this product with Vendor Insights.
    Security credentials achieved
    (2)

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Free trial

    Try this product free according to the free trial terms set by the vendor.

    SequenceShift: Secure Payments IVR for Amazon Connect

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (1)

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    Dimension
    Cost/unit
    IVR Transactions
    $0.20

    Vendor refund policy

    No Refunds

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Legal

    Vendor terms and conditions

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Contact SequenceShift directly for implementation and on-going support support@sequenceshift.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly

    Accolades

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    Top
    25
    In eCommerce, Contact Center
    Top
    10
    In Masking/Tokenization, Contact Center, eCommerce

    Overview

     Info
    AI generated from product descriptions
    Payment Security Compliance
    PCI-DSS compliant solution for handling credit card information in contact center environments
    Payment Information Isolation
    Captures payment details directly from customer to secure environment, bypassing contact center infrastructure
    Payment Gateway Flexibility
    Supports multiple payment vendors without vendor lock-in
    Interactive Voice Response Integration
    Seamless integration with Amazon Connect for self-service payment processing
    Secure Payment Routing
    Transfers payment information directly to preferred payment provider through secure transmission channels
    Payment Masking Technology
    Secure payment solution that masks DTMF tones and prevents sensitive payment information from entering contact center environment
    Multi-Channel Payment Capture
    Supports payment processing across voice, chat, digital wallet, and self-service channels using different capture methods
    Speech Recognition Payment Processing
    AI-powered speech recognition technology that captures and converts spoken payment digits without exposing sensitive data
    Cloud-Native Infrastructure
    Fully deployed on Amazon Web Services with global scalability and cloud-native architecture
    Compliance Certification
    PCI DSS Level 1 certified solution with patented secure technology and annual Attestation of Compliance
    Generative AI Integration
    Utilizes generative AI to enable agents to generate responses, translate conversations, and automate workflows in real-time
    Omnichannel Communication Management
    Seamlessly manages customer conversations across multiple channels including voice, email, webchat, SMS, social platforms, WhatsApp, and messaging applications
    Amazon Connect Native Integration
    Fully integrates with Amazon Connect contact flows, routing profiles, queues, phone numbers, voice and webchat, customer profiles, tasks, and custom Lex bots
    Knowledge Base Interaction
    Automatically surfaces information to help agents resolve customer queries more efficiently
    Cross-Channel Communication Tracking
    Provides threaded communication history enabling agents to view complete customer interaction context across different communication channels

    Security credentials

     Info
    Validated by AWS Marketplace
    FedRAMP
    GDPR
    HIPAA
    ISO/IEC 27001
    PCI DSS
    SOC 2 Type 2
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    Contract

     Info
    Standard contract
    No
    No

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