Sold by: SequenceShift
Overview
Secure Payments IVR for Amazon Connect removes your contact center environment from PCI-DSS scope when taking self-service payments over the phone. The solution helps you effectively manage the risk of accepting credit cards in your contact center.
Secure Payments IVR allows you to outsource the job of capturing the credit card information and minimise your exposure to PCI-DSS. Captured payment information goes directly from the customer to the SequenceShift's environment and then to your preferred payment provider.
FREE TRIAL: SequenceShift provides a test payment provider which you can use for testing and proof of concept. You won't be charged for any transactions processed using the test payment provider. When you are ready to move to production, SequenceShift will enable the required external payment gateway and start charging for the service.
Highlights
- PCI-DSS compliant self-service payments For Amazon Connect
- Payment vendor-independent
- Pay-as-you-go pricing
Details
Features and programs
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Security credentials achieved
(2)
ISO27001
PCIDSS
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
IVR Transactions | $0.20 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact SequenceShift directly for implementation and on-going support support@sequenceshift.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By SequenceShift
By Local Measure
Top
25
In eCommerce, Contact Center
Top
10
In Masking/Tokenization, Contact Center, eCommerce
AI generated from product descriptions
Payment Security Compliance
PCI-DSS compliant solution for handling credit card information in contact center environments
Payment Information Isolation
Captures payment details directly from customer to secure environment, bypassing contact center infrastructure
Payment Gateway Flexibility
Supports multiple payment vendors without vendor lock-in
Interactive Voice Response Integration
Seamless integration with Amazon Connect for self-service payment processing
Secure Payment Routing
Transfers payment information directly to preferred payment provider through secure transmission channels
Payment Masking Technology
Secure payment solution that masks DTMF tones and prevents sensitive payment information from entering contact center environment
Multi-Channel Payment Capture
Supports payment processing across voice, chat, digital wallet, and self-service channels using different capture methods
Speech Recognition Payment Processing
AI-powered speech recognition technology that captures and converts spoken payment digits without exposing sensitive data
Cloud-Native Infrastructure
Fully deployed on Amazon Web Services with global scalability and cloud-native architecture
Compliance Certification
PCI DSS Level 1 certified solution with patented secure technology and annual Attestation of Compliance
Generative AI Integration
Utilizes generative AI to enable agents to generate responses, translate conversations, and automate workflows in real-time
Omnichannel Communication Management
Seamlessly manages customer conversations across multiple channels including voice, email, webchat, SMS, social platforms, WhatsApp, and messaging applications
Amazon Connect Native Integration
Fully integrates with Amazon Connect contact flows, routing profiles, queues, phone numbers, voice and webchat, customer profiles, tasks, and custom Lex bots
Knowledge Base Interaction
Automatically surfaces information to help agents resolve customer queries more efficiently
Cross-Channel Communication Tracking
Provides threaded communication history enabling agents to view complete customer interaction context across different communication channels
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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Standard contract
No
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