Sold by: QuandaGo InternationalÂ
Deployed on AWS
Conversational Intent Recognition automates call reason logging, uncovers root causes of inquiries, and improves efficiency, reducing After call work by up to 80 percent.
Overview
The primary goal of Conversational Intent Recognition is to improve business performance by analyzing the reasons behind customer questions and declined offers. This helps organizations prevent inquiries, gain insights into customer intent, and enhance internal processes or commercial propositions.
By using Intent Recognition and tools like the Discovery Scan, trends and spikes can be identified up to 10 times faster, enabling faster adjustments to internal processes and campaigns. Additionally, it improves call reason logging and reduces manual effort, potentially lowering Average Handling Times (AHT) by up to 15 seconds.
Key Benefits:
Improved Insights: Identifies root causes and actionable insights for business improvements. Faster Detection: Recognizes trends and spikes quickly using advanced tools. Efficiency Gains: Reduces AHT and manual logging efforts.
Highlights
- Save 60 seconds on every call, chat or email
- A standard contact center of a 100 agents, easily saves 500 000 dollar per year
- Use AI to find new intents and root causes
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Channels | Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations. | $2,000.00 |
Voice Channels | Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes. | $1,500.00 |
Vendor refund policy
n.a.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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