Sold by: SMART ENERGY WATER
SmartCX is the #1 digital customer experience platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.
Sold by: SMART ENERGY WATER
Overview
SmartCX™ Platform, designed specifically for utilities, stands out as an industry-specific solution equipped with AI and machine learning capabilities. This platform ensures a stellar digital customer experience, providing a robust, scalable, and flexible solution that seamlessly integrates various service channels, from web interfaces and mobile applications to intelligent chatbots. The digital self-service platform is purpose-built to serve a diverse range of customer segments, including residential users, commercial enterprises, builders, landlords, agencies, and property managers. With over 1,000 use cases, it enables utilities to excel in areas like multichannel communication, billing, payments, service management, and outage management. The platform also incorporates cutting-edge offerings in eMobility, renewables, and smart home technologies, thus leading the charge toward sustainability with features that promote energy efficiency and water conservation. As utilities navigate the shift from traditional to digital, choosing SmartCX™ means opting for an 'Everything in One' unified platform that redefines how utility services are delivered, ensuring a connected, efficient, and customer-centric digital experience.
Highlights
- Single integrated multi-channel digital platform for customer self-service enabling online account management, billing and payments, service start and stop, conversation programs, and Smart Home capabilities
- Reduced operational cost to serve the customers through higher digital adoption. 24*7 digital connectivity and multi-channel communication for customer alerts and notifications
- The only AI platform that delivers Connected Customer and Workforce journeys in a single integrated digital platform- powered by AI, ML, IoT Analytics.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months | Cost savings % |
|---|---|---|---|
Base Package - Small | Price is per meter for up to 50,000 meters. | $23.88 | 0% |
Base Package - Large | Price is per meter for over 50,000 meters. | $17.88 | 0% |
Advanced Package - Small | Price is per meter for up to 50,000 meters. | $35.76 | 0% |
Advanced Package - Large | Price is per meter for over 50,000 meters. | $23.76 | 0% |
Vendor refund policy
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Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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