Our support of the ecosystem technology with our MCX platform comprises of our strategic CX partners cover Genesys Cloud CX and Amazon Connect, allowing us to: • We provide proactive quality assurance through persistent proactive testing of employee and customer interactions, to ensure our clients provide a robust, effortless and connected human experience. • Our managed service assists clients by accessing our deep expertise, easing their cloud transition and management of their mission critical customer service technologies. • We provide issue resolution through to completion and vendor escalation, when required. • We provide moves adds and changes as part of a holistic managed service, making it dynamic and easy for our clients to work with us. • Our clients benefit from the analytics and reporting that we deliver, driving continued service improvement. • We deepen our value proposition for our client’s by delivering our pre-integrated Cloud Voice for Genesys Cloud • Managed CX provides a scalable, repeatable service for our clients, delivered at a price point that we have found is very relevant. Looking forward, we are planning to add additional CCaaS platforms to our Managed CX offer and enhance our service as we look to further drive significant value for our clients