Starfish Provisioning Solution for Amazon Connect

Starfish Provisioning Solution for Amazon Connect automates communication management workflows by integrating with different IT business applications including Microsoft Azure Active Directory, ServiceNow and Workday. Business applications can trigger transactions comprised of multiple tasks to an intelligent rulesbased workflow engine that auto-provisions or de-provisions communication resources for contact center agents.

Starfish Provisioning Solution for Amazon Connect will simplify even the most complex day-to-day provisioning tasks. By enabling specific users or delegated administrators to provision and manage the environment of Amazon Connect, Starfish automation is more efficient and helps save enterprises time and resources while also reducing service order backlogs.

• Substantially reduces administrative overhead and total cost of ownership by automating lifecycle management of phones, voice mailboxes, and contact center agents. • Consistently and efficiently executes tasks and work orders eliminating the need for re-work caused by human error. • Eliminates security concerns by automatically disabling users’ communication resources when users leave the organization. • Facilitates efficient re-use of communication resources by automatically de-provisioning users’ communication resources when users leave the organization. • Provides a comprehensive extension management system replacing cumbersome manual processes. • Automate agent skills in real time. Execute multiple re-skilling tasks in bulk on a scheduled basis.