Overview
Your contact center is critical to your business. Customers' impressions of your business are often based solely on their interaction with your agents. TASKE Contact integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now you have the tools needed to operate more efficiently and provide better customer service experiences.
Our analytics solution includes:
REAL-TIME Understand what is happening right now in your contact center, in every channel, second-by-second. Monitor contact center metrics to see what is happening and what has happened so far today to achieve and exceed your customer service goals.
REPORTS Contact center metrics are available by day, week, month, and year to see what has happened in the past so you can provide better service in the future. You can access "what happened when" information, and instantly view, print, and send vital activity and performance data to identify concerns before they become problems.
VISUALIZER A powerful contact search tool with an unmatched visual cradle-to-grave representation of every contact in your contact center. Perform complex contact record searches to find those troublesome customer service contacts so you can improve future performance.
LEX ANALYSIS Evaluate how effectively your Lex bots respond to your customers' needs. View what words are most used, what expressions are used that do not match configured intents, and how successful your customers fill Lex bot slots.
CONTACT FLOW See the journey your customers take through your contact center from start to finish. Evaluate if your customers are taking the expected route to service, and diagnose where routing problems may be arising.
Optionally add our managed services to receive Amazon Connect implementation assistance.
TASKE Technology is singularly focused on contact centers and has been for 35 years. We can help you implement the latest omni-channel features and take full advantage of the right generative AI capabilities.
TASKE will improve your contact center services, streamline your operations, and deliver the absolute best customer experience.
Highlights
- Real-time Omnichannel Monitoring - See what's happening in real-time. Call volumes, wait times, agent activity and more. All via your customizable dashboard.
- Historical Analytics & Reporting - Instantly access and share reports on customer interactions, agent and contact center performance for past days, weeks, months, or years.
- Contact Flow Visualizer - Review customer interactions, including hold and transfer times. Read transcripts and filter contacts based on sentiment.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Annual agreed contract | Commit to one or more years | $0.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
|---|---|---|
Price per minute, up to 500,000 minutes used each month | Price per minute, up to 500,000 minutes used each month | $0.006 |
Price per minute, after 500,000 minutes used each month | Price per minute, after 500,000 minutes used each month | $0.004 |
AWS_Implement | System implementation fee, agreed upon in private offer | $0.01 |
Connect_Services | Services provided for your Amazon Connect instance | $1.00 |
Vendor refund policy
Payment obligations are non-cancellable and fees paid are non-refundable.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Implementation fee includes system configuration and basic training on the benefits of your TASKE Contact service. Included in your subscription is ongoing technical support and upgrades to ensure you get the most out of TASKE Contact. https://support.taske.com , 1-877-778-2753
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
The Must-Have Tool for Every Contact Center
As a user of TASKE Contact for Amazon Connect, I’ve been impressed with how easy it is to pull detailed reports and track performance across our contact center. The real-time analytics let me monitor call volumes, agent activity, and customer interactions all in one place, helping us make data-driven decisions. Customizable views allow me to focus on the metrics that matter most to our team, and the integration with Amazon Connect makes the whole process seamless. Overall, TASKE has made tracking and improving our contact center performance much simpler and more effective.