Proactive Care and Assist provide flexible, on-demand remote monitoring and end-to end support to free you from the frustrating IT concerns that clog up your day. As your SPOC, we manage your IT, networks and infrastructure, so you can better manage your resources, budgets and people. We detect and diagnose any issues and escalate where necessary. You manage your devices while we monitor your availability, leaving you free to focus on the tasks that are most important to your business.

• Unlimited Support available 24x7 via web, phone or mail and Incident Tracking. Service Delivery Managers host regular service review meetings to review service and manage improvement plans

• A single point of access to our multi-vendor, multi-certified team of experts, tools and processes. Simplify by centralising all your vendor contracts under Westcon Support.

• By being local, Westcon provides an integrated Sales and Support offering. Combining distribution and services, we build deeper, long-term relationships with our partners. We understand your customers and their needs.

• You will have access to the extensive knowledge of our certified experts. Our technicians are certified across multiple vendors and technologies allowing them to take a cross-vendor approach to resolutions.

• Westcon Support contact each vendor directly for 3rd level support, whilst remaining completely focused on the issue resolution. This is due to the outstanding relationship between Westcon and the vendors we work with.

• Westcon has developed and uses an industry-leading support ticket system with partner and end-customer accessibility. Partners can use it as a support contract management tool to manage annuity revenue.